Talbot Hotel Midleton, part of the Talbot Collection, is currently recruiting for an experienced Reception Supervisor on a full time basis. Ideal candidates must be available to work upto 39 hours per week, 5 days out of 7.
Main Duties:
- To ensure the smooth running of the Reception.
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Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
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Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
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Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
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Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
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Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
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Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
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To have a good working knowledge of how to deal with groups -checking group bills.
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To work closely with Rooms Division Manager to ensure a consistency of communication is maintained.
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To ensure all standard operational procedures are followed by all staff on duty.
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Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction
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Be familiar with Hot Soft system
The successful candidate will have:
- 2 years' Hotel Reception Experience.
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Friendly and professional work attitude.
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Fluent English essential - written and spoken.
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Must be available to work variable shifts.
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Excellent interpersonal and organisational skills
This position will involve shift and weekend work.
*Talbot Hotel Midleton is an equal opportunity employer*
