Perched on the dramatic cliffs overlooking Ardmore Bay, Cliff House Hotel is one of Ireland's most celebrated luxury destinations. We are currently seeking a friendly, organised and customer-focused Guest Services Coordinator to join our team on a part-time weekend basis (Friday, Saturday and Sunday).
The Role
As the first point of contact for many of our guests, you will answer incoming calls, assist with guest enquiries, manage dining reservations and direct calls to the appropriate departments, including Reception, Reservations and The Well Spa.
Key Responsibilities
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Answer and direct incoming telephone calls professionally.
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Take dining reservations and assist with guest enquiries.
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Transfer calls to Reception, Reservations, The Well Spa and other departments.
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Accurately record and relay messages.
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Deliver exceptional customer service at all times.
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Provide administrative support to the Front Office team as required.
About You
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Friendly, professional and well presented.
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Excellent communication and customer service skills.
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Strong organisational skills and attention to detail.
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Comfortable using computers and telephone systems.
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Previous hospitality or customer service experience is desirable but not essential.
What We Offer
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Competitive hourly rate.
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Complimentary meals while on duty.
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Ongoing training and development.
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The opportunity to join one of Ireland's leading luxury hotels.
Ready to Join Us?
If you enjoy delivering exceptional customer service and would like to join our Front Office team, we'd love to hear from you.
Please submit your CV and a brief cover letter outlining your suitability for the role.
Cliff House Hotel is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
