HERA is a Michelin Guide-listed restaurant located in the heart of Dublin 1. We offer a modern neighbourhood dining experience with a focus on high-quality Irish produce and Mediterranean-inspired dishes. Our service style is professional, warm, and relaxed, creating an atmosphere where both guests and staff thrive.
The Role
We are currently seeking enthusiastic and reliable Assistant Manager to join our front-of-house team. This role is ideal for individuals who are passionate about hospitality and eager to develop their skills in a high-standard dining environment.
Key Responsibilities
- Coordinate daily Front of House and Back of House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Operate a POS system and monitor staff utilization of the POS system and provide training
- Arrange for the routine maintenance and upkeep of restaurant equipment and facilities
- Liaise with the Head Chef in formulating supply stock orders
- Monitor retail stock and follow good FIFO procedures
- Responsible for tracking deliveries
- Checks and audits invoices
- Coordinates the services of service suppliers such as fire safety, rodent control, haccp audits, grease trap maintenance and first aid
- Regularly review product quality and discuss with company directors
- Organize staff rosters and supervise shifts
- Ensure compliance with HACCP and Health & Safety regulations
- Ensure a well stocked first aid box and coordinate incident reports
- Control operational costs, monitor waste and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Manage restaurant’s good image and suggest ways to reach a broader audience
- Monitor and report on restaurant reviews and draft replies
- Manage in-house events and liaise with client, kitchen and suppliers
- Train new and current employees on steps of service practices and teach product knowledge
- Ensure staff conform to company uniform regulations, appearance and haccp
- Implement policies and protocols to ensure the efficient and effective running of the restaurant
Requirements
- Previous experience in a similar role
- Strong communication and interpersonal skills
- Ability to work well under pressure in a fast-paced setting
- Positive attitude and strong work ethic
- Interest in food, wine, and hospitality
- Strong leadership, motivational and people skills
- Flexibility to work evenings and weekends
What We Offer
- Competitive hourly pay + strong weekly tips due to style of restaurant
- Opportunity to work in a Michelin Guide-listed restaurant
- Training and development in food, wine, and service standards
- Supportive and professional team environment
- Career progression opportunities within the hospitality industry
Pay: €17.00 per hour
Work Location: In person
