September Blackrock is hiring an Assistant manager!
The Restaurant Supervisor supports the General Manager in
overseeing daily operations, ensuring smooth and efficient service, and maintaining high
standards in guest experience, staff performance, and operational compliance. This role
requires flexibility to operate effectively in both daytime café service and evening wine bar
service, the role will be mainly evenings.
Key Responsibilities
- Support the Restaurant Manager and General Manager in daily operations,
ensuring smooth service across café and wine bar shifts.
- Lead by example on the floor, setting the tone for warm, attentive, and efficient
service.
- Supervise, motivate, and support team members, ensuring standards are met in
presentation, product knowledge, and service.
- Assist in training and onboarding of new staff.
- Maintain high levels of cleanliness, organisation, and compliance with health &
safety and HACCP regulations.
- Monitor stock levels and assist in maintaining par-levels of consumables, milk and
wine.
- Manage bookings, walk-ins, and floor planning to optimise guest flow and table
turnover via ResDiary.
- Help to keep Square POS system up-to-date with latest items and pricings.
- Handle guest queries or complaints professionally, escalating to management
when necessary.
- Be responsible for the restaurant in the absence of management.
Key Attributes/Skills
- Leadership & Team Motivation – Able to inspire and guide the team,
maintaining morale and service standards during busy periods.
- Exceptional Customer Service – Naturally warm, engaging, and attentive, with a
genuine passion for guest satisfaction.
- Adaptability – Comfortable switching between the relaxed pace of daytime café
service and the elevated, atmospheric evening wine bar setting.
- Strong Communication – Clear, confident, and approachable with staff and
guests alike.
- Problem-Solving – Calm and resourceful under pressure, with a proactive
approach to resolving challenges.
- Attention to Detail – Consistent in maintaining presentation, cleanliness, and
quality standards.
- Organisational Skills – Efficient in managing staff breaks, bookings, floor plans,
and inventory.
- Product Knowledge & Curiosity – Interest in learning about coffee, wine, and
food to confidently recommend and upsell. An genuine motivation to learn is all
that’s needed.
- Time Management – Skilled at prioritising tasks to ensure smooth service in fast-
paced environments.
- Professionalism & Reliability – Dependable, punctual, and committed to the role.
Ready to step in when needed. Flexible availability, including evenings and at least one weekend day.
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- Food allowance
Work Location: In person
