Location: Roscommon Town, Ireland (on-site)
Employment Type: Full-Time
Salary: Upto €35,000 per annum
About the Role:
Advanced Couplings Ltd., part of the Ideal Tridon Group, is a global leader in flow control solutions for the pharmaceutical, food & beverage, and data centre sectors.
We are seeking a professional, organised, and customer-focused Sales & Office Administrator to join our team in Roscommon. This is a varied role that combines front-of-house responsibilities, office administration, customer service, and sales support. You will play a key role in creating a positive experience for visitors and customers while supporting the day-to-day operations of the business and assisting the commercial team with customer enquiries and sales administration.
Reception & Office Administration
- Manage incoming telephone enquiries and direct communications efficiently across sales, operations, engineering, and other departments.
- Welcome and coordinate visitors attending site, ensuring a professional and positive customer experience.
- Support meeting coordination, including room preparation and visitor arrangements.
- Provide general office administrative support to maintain smooth day-to-day operations.
- Maintain accurate records, filing systems, and document management processes.
- Assist with administrative activities across multiple departments as required.
Customer Service & Sales Support
- Act as a first point of contact for customer enquiries and support requests.
- Support the Sales team in achieving performance targets and maintaining customer satisfaction.
- Assist with managing customer enquiries and RFQs from initial enquiry through to order processing.
- Prepare quotations, follow up on offers, and support sales reporting activities.
- Build and maintain positive relationships with customers and internal stakeholders.
- Maintain accurate data within CRM and ERP systems.
- Support account management activities and customer communications.
- Assist with contract administration, overdue receivables follow-up, and general commercial administration when required.
Key Requirements
- Previous experience in Reception, Administration, Customer Service, Inside Sales, or a similar office-based role.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills.
- Customer-focused with a professional and welcoming approach.
- Proficient in Microsoft Office applications.
- Experience using ERP and CRM systems would be advantageous (SAP and Salesforce preferred).
- Highly organised, reliable, and detail-oriented.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong time management skills and the ability to remain calm under pressure.
With 40 years of European manufacturing excellence, Advanced Couplings Ltd. supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality.
Why Join Us?
At our company, we’re more than a workplace - we’re a values-driven community where people come first. Our culture is built on:
- Devotion to Customers – We go the extra mile to build trust and long-term relationships.
- We Care – We hold ourselves to high standards and work with integrity.
- Passion for Growth – We foster both professional and personal development.
- Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.
- Finding a Way – We’re problem-solvers who embrace change and get things done.
Join us and be part of a company committed to its people, its customers, and its future. Apply today by contacting [email protected] to start your journey with us.
**To be considered for this role, you must have the right to work in the Republic of Ireland without requiring current or future employer sponsorship**
Pay: Up to €35,000.00 per year
Work authorisation:
Work Location: In person
