Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Role: Customer Service Representative
Contract: Full time permanent
Hours: 09:00-18:00 Monday -Friday
Location: Little Island Cork
Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.
Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.
Purpose of role
To provide a first class quality service to our internal and external customers and build strong professional relationship with multiple stakeholders. The role is a unique link between our customers, sales and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.
JOB RESPONSIBILITIES:
- Coordination with delivery / collection branches
- Proactive customer communication
- Achieve prompt and professional response times to customers queries via phone and email with a focus on first time resolution
- Processing of shipments and organization of special deliveries & requests
- Actively monitor domestic, import and export shipments with the help of Active Report, unloading reports and stock checks.
- Complaint processing and the issue of performance reports to customers when there is a service discrepancy
- Handling and management of customer complaints in a professional manner
- Maximise revenue by upselling and capturing value added service charges
- Maintain and develop a collaborative approach with work colleagues throughout the business
- Customs Document validation and liaison between customs team and customer.
JOB REQUIREMENTS:
- English required – Excellent written and spoken english communication required
- Proficient use of Microsoft Office
- CS Background desirable
- Logistics / Transport Background desirable
- Organisational and interpersonal skills
- Strong Communication skills
- Ability to build effective relationships
Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
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Job Type: Full-time
Pay: Up to €31,500.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
Application question(s):
- Salary expectation?
- Current location?
- Do you have your own transport?
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
Work Location: In person
