JOB TITLE: Assistant Team Leader
1. Purpose and Scope of Position
The Assistant Team Leader supports the Team Leader and/or Retail Area Managers in the operations of Cornelscourts counter.
The Assistant Team Leader supports the Team Leader and/or Retail Managers in maximising sales, managing stock levels, merchandising and directing the team to ensure the delivery of the highest possible standards of customer service.
2. Key Responsibilities
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Assisting in managing and directing the team (Cheesemongers); allocating tasks, managing breaks, monitoring standards of work, training new team members, keeping an overview of rostering using Softworks
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Help foster a positive work environment of outstanding teamwork, mutual respect, and exceptional morale;
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Follow and comply with established procedures for HACCP, cleaning routines, food safety and workplace safety; Ensuring all areas are kept extremely clean and tidy;
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Maintain appropriate levels of stock, placing orders, processing deliveries, dealing with queries from Sales and Warehouse;
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Supervising promotions, tastings, supplier visits;
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Serving customers: dealing with customer queries, complaints, returns, special requests.
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Model and deliver exceptional standards of customer service;
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Quality control: assisting in dealing with quality issues, handling Supplier Feedback process, communicating with Sales and Warehouse regarding quality and food safety issues;
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Collaborating with Retail Management team and other Team Leaders on day-to-day matters and strategic projects;
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Developing and maintaining a good working relationship with host store management team;
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Ad hoc duties as required, necessary to fulfil the role and needs of the business effectively.
3. Department Structure
Reporting to: The Team Leader and/or Retail Manager (s)
Manage/Supervise: Cheesemongers
4. QUALIFICATIONS/EXPERIENCE/SKILLS
1 years' experience in a similar role desirable ;
Minimum 2 years' experience in a food retail environment; Excellent knowledge of Irish and European farmhouse cheese; Previous experience supervising a team desirable;
HACCP trained;
Excellent customer service and communication skills; Organised and calm under pressure;
Available 5 over 7 days
