Vacancy Number:
28543
Category:
Business Support, Customer Service (Entry)
Job Type:
Full-time
Position Description
This position will provide the successful candidate with the opportunity to develop/enhance the following skills:
In-depth knowledge of ESB Networks business
Strong Customer Service orientation
Use of IT applications such as SAP, Excel, Word etc.
Key Responsibilities
The key responsibilities of the role will include:
Work in accordance with agreed guidelines, policies and procedures
Providing excellent customer service to all Networks customers
Work as part of a multi-functional team and support all units nationally
Share knowledge and skills openly with other members of the team
Reporting – Support the efficient running of the Business by providing reports
Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
Providing clerical/project support to Network Supervisors, Project Leaders, and Managers
Demonstrate flexibility and adaptability to change
Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.
Experience and Qualifications
Essential
Third-level qualification or equivalent relevant work experience
Working knowledge of and proficiency in IT systems such as SAP, SAP ISU, FMIS, and PHR
Strong communication skills with a clear customer focus
Ability to work to tight deadlines while maintaining a high level of accuracy and attention to detail
Flexible approach to work
Strong team-working ability
Financial awareness, including monitoring planned vs. actual costs, data management, and job closure
Full clean driving licence
Location
This position will be based in ESB Bandon, Co. Cork.
While training attendance in the office will be required 5 days a week and when training is complete a minimum 3 days per week will be a requirement of this role
Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least three days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.
Reporting To
The successful candidate will report to the Business Support Supervisor.
Why Work with Us?
Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€33,000 - € 40,000 per annum.
Closing Date
30th of June, 2026.
Interview
Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:
Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive
More information on Our People Promise
Notes
Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
[email protected].
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
