Provide excellent customer service to all clients and customers.
Ensure front of house areas are merchandised in line with site SOPs and brand standards.
Support the smooth day-to-day operation of the catering facility.Handle customer requests, feedback, and complaints professionally and effectively.
Complete weekly administration and bookwork requirements.
Manage cash handling and cash reconciliation procedures.
Maintain the highest standards of cleanliness, presentation, and front of house appearance.Implement and adhere to HACCP procedures and Health & Safety regulations.
Ensure food hygiene, health and safety, and HACCP standards are consistently maintained.Lead, motivate, and support team members to achieve operational excellence.
Assist with merchandising, promotions, and marketing initiatives where required.Support continuous improvement initiatives to enhance the customer experience.
Carry out any additional reasonable duties as required to meet operational needs.
