A new way of working, thinking outside of the box and a passion for aviation are all attributes we are looking for in our colleagues. We are looking for Passenger Service agents to join our teams in our rapidly growing operation at Dublin Airport.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational requirements.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Competitive compensation package with opportunities for advancement.
- Comprehensive training and ongoing support to enhance skills and knowledge.
- Employee discounts in the loop!
- Collaborative and inclusive work environment with opportunities for professional growth and development.
- Full uniform provided
- Company Pension Scheme
- Free on-site car parking
Job Types: Full-time, Part-time, Permanent
Pay: €18.00 per hour
Expected hours: 12 – 30 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
Reference ID: PSTL DUB Oct 2024
