Do you have experience working in a mechanical, automotive, transport, HGV, or fleet environment? Are you confident speaking with customers and helping them resolve vehicle-related issues?
We are looking for an organised and proactive HGV Administrator to join our Fleet team. This role combines fleet administration responsibilities with customer and driver support, making it ideal for someone with strong vehicle or mechanical knowledge who enjoys problem-solving and delivering excellent service.
A key aspect of this role is providing support to customers and drivers over the phone when they experience vehicle-related issues. Using your mechanical understanding and knowledge of vehicle operations, you will help identify potential faults, provide guidance where appropriate, and ensure issues are directed to the correct support channels.
Location: ROC (Rescue Operations Centre), Ballymount, Dublin
Working Pattern: Hybrid Working Available
Reporting To: Fleet Manager
Full training will be provided on company systems, processes, and administrative tasks.
Requirements
- Previous experience in a mechanical, automotive, fleet, transport, workshop, or HGV environment.
- Good understanding of vehicle maintenance, inspections, defects, repairs, and vehicle operations.
- Ability to provide practical guidance and support to customers and drivers regarding vehicle-related issues.
- Strong communication and customer service skills.
- Excellent organisational and administrative abilities.
- Ability to work independently and manage multiple priorities.
- Comfortable using computer systems and administrative software.
- Category C HGV Licence is desirable but not essential.
Key Responsibilities
- Provide telephone support to customers and drivers experiencing vehicle-related issues.
- Use mechanical knowledge to assist in identifying vehicle faults and provide appropriate guidance.
- Escalate technical issues to workshops, suppliers, or specialist teams when required.
- Maintain accurate fleet records, documentation, and compliance information.
- Schedule vehicle servicing, maintenance, inspections, and repairs.
- Monitor vehicle defects and ensure corrective actions are completed in a timely manner.
- Liaise with drivers, workshops, suppliers, and internal stakeholders.
- Support the day-to-day administration of the fleet operation.
- Ensure all fleet activities comply with relevant operational and maintenance requirements.
The ideal candidate will have a strong mechanical understanding of vehicles, be comfortable speaking with customers and drivers over the phone, and possess the organisational skills required to manage fleet administration activities effectively.
What We Offer
- Hybrid working arrangements.
- Full training on company systems and procedures.
- Supportive team environment.
- Opportunities for career development and progression.
- A varied role combining fleet administration, operational support, and technical customer assistance.
- The opportunity to utilise your mechanical knowledge in a customer-focused and fast-paced environment.
Job Types: Full-time, Permanent
Pay: Up to €43,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Sick pay
Application question(s):
- How many years of experience do you have working with HGVs, trucks, fleet operations, or vehicle maintenance?
Work authorisation:
Work Location: Hybrid remote in Dublin, County Dublin
