Guest Experience Host
The Hydro Hotel Lisdoonvarna
Co. Clare
In-person role
About the Role
This role goes beyond a traditional receptionist position. You’ll be the first hello and last goodbye, helping guests feel genuinely welcome across our hotel, lodges, and cottages — while being part of a supportive, close-knit team in one of Ireland’s most beautiful locations.
What You’ll Be Doing
Guest Welcome & Experience
- Create a warm, relaxed sense of arrival at check-in and a genuine farewell at check-out
- Welcome resident and non-resident guests and assist with questions or requests
- Act as a friendly point of contact throughout a guest’s stay
- Offer local knowledge, directions, and recommendations for activities and experiences
Front Desk & Communication
- Answer phones and manage guest enquiries professionally and efficiently
- Handle room and restaurant reservations
- Ensure billing and guest accounts are accurate
- Manage emails and general front desk administration
Operations & Teamwork
- Work closely with housekeeping to ensure rooms are prepared and ready for arrivals
- Support smooth daily operations across the hotel, lodges, and cottages
- Complete general administrative tasks as required
- Assist with any reasonable duties that support guest experience and team success
This Role Is Ideal for Someone Who
- Enjoys working with people and creating positive experiences
- Values a healthy work–life balance in a unique coastal location
- Is organised, calm, and friendly under pressure
- Can work independently while also being a strong team player
- Has experience in customer service or hospitality (helpful, but not essential)
- Is comfortable using computers and booking systems
What We Offer
- A welcoming, supportive workplace culture
- A lifestyle-friendly role in one of Ireland’s most scenic villages
- Competitive salary
- Flexible scheduling
- Competitive holiday programme
- 25% discount on food & beverage across the Collection
- 25% discount on rooms across the Collection
- Free meals on duty
- Free on-site parking
- Staff referral scheme
- Employee Assistance Programme
We are proud to foster a workplace culture committed to diversity, equity, and inclusion, and we welcome applications from all backgrounds and experiences.
How to Apply
If this sounds like a role you’d enjoy — and a place you’d like to spend your working days — we’d love to hear from you.
Please send your CV and cover letter to us
Job Types: Full-time, Part-time
Pay: From €14.50 per hour
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- Food allowance
- Housing allowance
- On-site parking
Language:
Work authorisation:
Work Location: In person
