Administration Executive - Life & Pensions
Location: Ringsend, Dublin 4
Team: Financial Advisory Administration Unit
Reporting to: Operations Manager
Contract Type: Permanent
Overview of the Role
This is an opportunity to join a specialist Life & Pensions administration team supporting a busy financial advisory business operating within a larger group structure while maintaining a strong local focus and autonomy.
You will be part of a team of three administrators and will play a central role in delivering high-quality administrative and operational support to the advisory team. The role covers the full lifecycle of Life & Pensions administration, including new business processing, ongoing policy servicing, client servicing, and coordination with product providers.
This position is classified as a CF4 role under Central Bank of Ireland Fitness and Probity Standards.
Key Responsibilities
Pension & Scheme Administration
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Manage day-to-day administration of Group Pension arrangements including DC schemes, PRSAs (Group and Retail), and risk-only schemes
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Oversee scheme renewals, invoicing, contributions, leavers and joiners
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Support employee engagement activity across group schemes
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Ensure accurate and timely scheme updates across all platforms
Client & Sales Support
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Provide full administrative support to financial advisers and directors
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Prepare client documentation and ensure all submissions are completed accurately
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Manage and maintain client records and CRM systems
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Support pipeline management and tracking of new business activity
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Deal directly with client queries in a professional and timely manner
Provider & Stakeholder Management
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Liaise daily with product providers in relation to pensions, investments, and protection business
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Track and follow up on new business submissions and outstanding requirements
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Maintain strong relationships with external stakeholders including HR and finance contacts within corporate schemes
General Administration
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Handle incoming calls, emails, post (physical and digital) and general office administration tasks
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Support file management and document control in line with internal processes
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Maintain high standards of organisation across all administrative workflows
Compliance & Governance
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Ensure full adherence to Central Bank, GDPR, and internal compliance standards
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Follow all internal procedures, templates, and system usage guidelines
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Maintain audit-ready records and ensure accuracy across all documentation
Process Improvement & Team Contribution
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Contribute to ongoing improvements in workflows, templates, and client communications
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Support cross-functional projects where required
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Work collaboratively within the wider administration and advisory teams
About You
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Minimum 2+ years' experience in Life & Pensions administration or a similar financial services role
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Strong experience with Group Pension schemes, PRSAs, and risk products
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Comfortable managing multiple stakeholders including corporate HR and finance contacts
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Familiar with provider portals, pension platforms, and financial advisory systems
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Highly organised with strong time management skills and the ability to work under pressure
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Excellent attention to detail with a strong focus on accuracy and quality
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Strong communication and customer service skills
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Proactive, curious, and committed to continuous improvement
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Able to work independently while contributing effectively within a small team environment
What's on Offer
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A structured role within a growing financial advisory environment
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Exposure to a broad range of Life & Pensions products and corporate schemes
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Opportunity to work closely with experienced advisers and operations leadership
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Clear pathway for development within the financial services industry
