Vacancy Number:
28659
Category:
Customer
Job Type:
Full-time
Position description
Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer’s energy needs and much, much more.
You’ll join a team that’s driving innovation, rethinking processes, and creating exceptional experiences for our customers. Every day, your work will make a tangible difference for thousands of homes and businesses across Ireland.
Key Responsibilities
Ensuring accurate and timely issue of invoices to customers.
Support in the delivery of Team KPI’s, providing reporting, analysis as required.
Managing the registration of customer accounts in Electric Ireland database.
Maintaining the integrity of the customer database.
Work with team to identify and implement Continuous Customer Improvement business process.
Driving ongoing process efficiency & customer service improvement.
Provide excellence in customer service delivery, supporting the prompt resolution of customer.
Experience and Qualifications
Essential
Minimum 12 months experience in a customer care role.
Excellent verbal and written communication skills in English.
Strong problem solving & communication skills.
Ability to work in an exciting dynamic environment with high level of autonomy and accountability.
Result driven with a strong work ethic and a “can-do” attitude.
Business acumen and data driven decision making.
Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office enviornment.
Experience in MS Office packages in particular Excel.
Desirable
Proficiency in the use of SAP or equivalent.
Customer Care Qualification and/or IT Qualification desirable.
Third level qualification
Location
This position will be based Swift Square, Santry, Co. Dublin.
Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.
Reporting To
Customer Operations Team Lead
Why Work with Us?
Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€33,000 - €40,000 depending on experience.
Closing Date
14th July 2026
Interview
Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:
Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive
More information available on Our People Promise
Notes
Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
[email protected].
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
