We are currently seeking an experienced, driven, and commercially focused Deputy General Manager to join our senior leadership team at the Great National Hotel Ballina.
This is an exciting opportunity for a hospitality professional with strong operational expertise, leadership capability, and a passion for delivering exceptional guest experiences.
The successful candidate will play a pivotal role in supporting the General Manager in the day-to-day strategic and operational management of the hotel while leading teams to
achieve operational excellence, revenue growth, and outstanding service standards.
Key Responsibilities
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Support the General Manager in the overall day-to-day operation of the hotel, ensuring the highest standards across all departments.
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Take direct operational responsibility for Front Office, Food & Beverage, Conferences & Banqueting, and overall guest experience delivery.
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Lead and coordinate the activities of all operational departments including Front Office, Food & Beverage, Maintenance and Events.
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Complete Duty Management shifts as required, ensuring efficient and effective hotel operations at all times.
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Drive exceptional guest satisfaction by maintaining consistently high service standards and proactively anticipating guest needs.
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Manage guest feedback professionally and efficiently, ensuring prompt resolution and continuous improvement of the guest journey.
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Ensure labour costs, departmental expenses, and operational resources are effectively managed in line with budgetary targets and business levels.
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Work closely with Heads of Department to monitor financial performance, departmental KPIs, labour percentages, forecasting, and cost controls.
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Assist in the preparation, analysis, and implementation of hotel budgets, forecasts, and business strategies.
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Recruit, lead, motivate, train, and develop departmental managers and team members to achieve operational and personal development goals.
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Conduct annual appraisals, performance reviews, and succession planning initiatives across departments.
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Support the implementation of structured training and development programmes through the Great National Training Academy.
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Chair and coordinate weekly Heads of Department meetings, ensuring clear communication, accountability, action plans, and follow-up reporting.
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Ensure all departments operate in compliance with company policies, brand standards, statutory regulations, and health & safety requirements.
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Maintain strong visibility throughout the hotel operation, leading by example and fostering a positive and professional working environment.
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Prepare and present regular operational, financial, and guest satisfaction reports to senior management.
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Analyse business trends, guest feedback, and operational data to support strategic decision-making and continuous improvement initiatives.
The Ideal Candidate Will Have
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Previous senior management experience within a busy hotel environment. Preferably in a similar role.
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Strong operational knowledge across Rooms Division and Food & Beverage operations.
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Excellent leadership, communication, and people management skills.
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Strong commercial awareness with experience managing budgets, labour control, and departmental profitability.
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A hands-on leadership approach with excellent problem-solving and decision-making abilities.
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Proven ability to lead teams in a fast-paced, customer-focused environment.
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Excellent organisational, planning, and reporting capabilities.
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Flexibility to work evenings, weekends, and operational shifts as required.
What We Offer
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Career progression opportunities within the Great National Group
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Continuous training and development
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Staff meals and employee benefits
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Complimentary leisure club membership
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Employee Assistance Programme
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Supportive and dynamic working environment
