Translation.ie is the largest provider of Interpretation Services in Ireland. We provide Face2Face, Video and Telephone Interpretation services- so that language issues don’t get in the way of understanding important things. The business was founded over 20 years and we have built a strong reputation across the state for delivering quality services. We are proud of that reputation, and of the work we do. We are always looking for people to join our customer-focused team. The business has experienced high growth and new team members can look forward to a fast-moving, team-oriented environment with opportunities for learning and development.
Purpose: This role delivers on a range of Interpretation projects, usually related to Language or Customer Groupings. Project services are delivered in line with SLAs over the agreed project period. You may be asked to run multiple projects, or projects which overlap for some period of time. You will track project progress and be able to report on key SLAs as requested. Where issues arise, this role adds value by identifying such issues or risks, suggesting and implementing counter measures.
You like to try new things and are quick to suggest improvements or trial changes in procedures.
You are a good team player, quick learner, meticulous multi-tasker, and a proactive problem solver, who thrives in a fast-paced and multicultural, servicer-driven environment.
Your responsibilities include:
- Receive incoming communications from customers and interpreters by phone, email, and other communication channels in a professional and timely manner
- Gather key information for interpretation requests and accurately update internal systems and interpreter platforms accordingly
- Communicate with Interpreter Managers and relevant internal teams regarding customer requests, operational issues, and service requirements
- Assign interpreters for language requirements and customer requests as required
- Handle frontline requests and queries from customers and interpreters regarding ongoing and upcoming assignments
- Receive customer complaints and concerns in a professional and constructive manner, complete an initial assessment, escalate where necessary, and ensure accurate logging within the company knowledge base
- Work closely with teams across finance, interpreting, IT, and operations on internal initiatives and external customer projects where required
- Act as a point of contact for interns and support with task coordination, queries, and day-to-day guidance as required
- Work closely with Interpreter Managers and senior leadership to support project planning, delivery, and achievement of project objectives
- Gather information, identify risks, and liaise with Interpreter Managers and relevant stakeholders to assess feasibility and support operational decision-making
- Identify, source, and communicate directly with interpreters for assignments and project requirements as needed
- Assist with document management, project administration, and knowledge management processes
- Perform any other duties as required
Pay: From €35,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- On-site parking
Education:
- Leaving Certificate (required)
Experience:
- Interpreting: 1 year (preferred)
Language:
Work authorisation:
Work Location: In person
