Job Responsibilities
- Managing customer orders and recording backorders accurately through the sales
inbox
- Overseeing the sales inbox, handling customer queries and sales orders, and
allocating enquiries to the relevant department/person
- Handling customer enquiries via telephone and providing comprehensive support
across a range of areas including POD requests, invoicing, lead time enquiries, credit
notes, collections, quotations, samples, shortages, raising MPOs, manual invoices and
delivery notes, SAGE queries, and pricing or margin issues
- Handling accounts-related queries and liaising with the relevant departments to
ensure timely resolution
- Coordinating the HSL Dublin loans and demo log, ensuring all indemnity and
collection forms are completed accurately
- Updating, maintaining, and presenting the monthly allocated stock report
- Overseeing backorder management for consumables and capital equipment across
multiple warehouse locations
- Processing and managing all capital orders, including invoicing upon installation
completion
- Coordinating the allocation and distribution of dosimeter badges for sales
representatives and engineers
- Assisting with stock takes and resolving any queries arising from stock count
discrepancies
- Providing administrative and customer support to the sales team, including preparing
quotations, liaising with customers, and arranging product samples.
Qualifications/Core Competencies
- 1+ years experience in sales support, customer service, or administration
- Business Administration qualification (optional but helpful)
- Proficiency in Microsoft Office Suite
- Accurate data entry and record-keeping skills
- Order and invoice processing
- Willingness to learn
- Strong communication & organisational skills
- Excellent team player
- Strong work ethic
Salary: €35k – €42k
