We’re looking for a reception supervisor at our city centre hostel to help lead the front desk team and keep the hostel running smoothly day to day. This role is ideal for someone with solid hospitality experience who can balance leadership, organisation, guest service, and the unpredictable nature of hostel life.
This is a full time position averaging 40 hours per week. Applicants must hold an EU passport or a valid visa permitting full time work in Ireland. Unfortunately, this role is not suitable for student visa holders with restricted working hours.
What You’ll Be Doing
- Leading by example on front desk operations and guest service
- Handling check ins, check outs, bookings, and payments
- Helping train new staff and supporting team development
- Managing guest complaints and resolving issues professionally
- Monitoring shift standards, cleanliness, and organisation
- Assisting with shift coverage, and daily operations
- Working closely with housekeeping, maintenance, and management teams
- Handling admin tasks, emails and some reports
- Helping maintain a safe, welcoming, and social hostel environment
What We’re Looking For
- Previous reception or hospitality experience a must
- Leadership or supervisory experience preferred
- Strong communication and people skills
- Good problem-solving ability
- Organised and dependable
- Able to stay calm under pressure
- Comfortable managing a team and making decisions
- Good computer and admin skills
- Flexible availability, including evenings, weekends, sometimes overnight and holidays
- Positive attitude and team mentality
The Kind of Person Who Fits Here
- Can support staff while keeping standards high
- Knows how to handle difficult situations professionally
- Is approachable and easy to work with
- Can multitask without losing track of details
- Understands that hostel environments can be busy, social, and unpredictable
- Leads naturally without acting like a corporate manager
This role involves shift work, including weekends and holidays. Reception supervisors are expected to be reliable, adaptable, and comfortable taking responsibility during busy operations.
Pay: €15.65 per hour
Work Location: In person
