Till Staff (Capel Street)
Role Summary
Till Staff plays a key role in delivering an excellent customer experience at White Rabbit Capel Street. This position involves operating the till, assisting customers, and supporting overall floor operations in a fast‑paced Korean dining environment on Capel Street, Dublin.
Key Responsibilities
Till Operation (POS)
- Process orders and payments accurately (card, cash, online platforms).
- Provide menu explanations and recommend items to customers.
- Manage receipts, takeaway orders, and customer queries.
- Handle delivery platform orders (Deliveroo).
- Accurately relay customer orders to the team.
Customer Service
- Greet customers and guide them to order.
- Offer menu recommendations and provide allergy information.
- Address customer concerns promptly and escalate to the manager when needed.
Floor Operations
- Set up and clear tables efficiently.
- Serve food and ensure items meet quality standards.
- Maintain cleanliness of tables, floors, and shared areas.
- Assist kitchen or takeaway operations.
- Follow the opening preparation procedures.
- Manage stock levels of sauces and communicate needs to the cook/manager.
- Monitor and report takeaway packaging inventory to the manager.
Cleaning Works
- Maintain cleanliness in assigned areas.
- Regularly wash dishes and kitchen utensils.
- Perform closing cleaning duties in designated areas.
- Collaborate with team members to maintain store hygiene.
Safety & Compliance
- Follow HACCP hygiene and safety standards.
- Prevent cross‑contamination and adhere to allergen control procedures.
- Comply with regulations and internal operating guidelines.
- Prepare and maintain up-to-date HACCP documentation.
Miscellaneous
- Support the training of new staff members.
- Participate in weekly team reviews to discuss operational improvements.
- Organize the walk-in fridge and maintain it in optimal condition.
- Manage invoices and receipts for incoming supplies.
Requirements
- Good English communication skills (B1-B2 level) to ensure excellent customer service.
- Strong work ethic and punctuality.
- Availability for weekend and peak‑time shifts.
- Team Player
Preferred Features
- Strong customer service mindset.
- Comfortable meeting and interacting with new people.
- Ability to work effectively as part of a team.
- Familiarity with Deliveroo operations
- Ability to multitask in a fast‑paced environment.
- Customer service experience (restaurant, café, retail) preferred.
- Knowledge of food safety and allergen procedures.
What We Offer
- Hourly rate in accordance with Irish labor standards.
- Staff meals provided on working days.
- Opportunities for growing your career.
- Inclusive, multicultural, friendly work environment.
Pay: €14.15 per hour
Work Location: In person
