About Us
Loan365 is a fast‑growing online lender specialising in small, short‑term loans. We pride ourselves on offering quick decisions, fair assessments, and excellent customer service. As our business expands, we’re looking for a motivated and reliable team member to join our applications and collections department.
Role Overview
We are seeking a Customer Support & Collections Associate to assist with loan application assessments, customer communication, and arrears management. You will be fully trained by our management team, so while experience is beneficial, the right attitude and willingness to learn are just as important.
Key Responsibilities
- Assess incoming loan applications using our internal systems
- Communicate with customers via phone and email regarding application status
- Make outbound collection and arrears calls in a professional, empathetic manner
- Maintain accurate records and update customer accounts
- Follow company procedures and regulatory guidelines
- Work closely with management to ensure smooth daily operations
What We’re Looking For
- Strong computer skills and confidence working with online systems
- Excellent communication skills and a professional phone manner
- Ability to work independently and manage time effectively
- Previous experience in lending, finance, customer service, or collections is an advantage but not essential
- A positive attitude and willingness to learn
What We Offer
- Full training provided by experienced management
- Supportive team environment
- Opportunities for growth within a rapidly expanding company
- Competitive salary (based on experience)
- Stable, long‑term employment
How to Apply
If you’re ready to join a dynamic and growing company, we’d love to hear from you. Please submit your CV and a brief cover letter outlining why you’d be a great fit for Loan365.
Job Types: Full-time, Part-time
Pay: €30,000.00 per year
Benefits:
Work Location: In person
