Aptus Broadband — Sales Advisor Bagenalstown, Co. Carlow – Office Based - €35,000 Basic DOE + target-based bonus scheme
About You
Are you looking for a role where you can develop your skills in sales and customer service, while working in a in a friendly and welcoming environment with a helpful team whose focus is good customer service?
Are you looking to be part of a team where you input if valued and appreciated by you team, customers, and management?
Are you someone who will reciprocate support to your team in the same manor that they offer support you?
Are you looking to be part of a team who demonstrate integrity, respect, and professionalism?
Are you interested in advancing your career at a pace that matches your ability in a company where development is promoted and encouraged?
Are you someone with a positive can-do attitude?
If your answer to the above questions is “YES” then based on the feedback, we have received you have allot in common with the Team who work at Aptus and we would like to hear from you.
About Us
Aptus Broadband is a fully Irish-owned national broadband provider based in Bagenalstown, Co. Carlow. Since 2005 we've been connecting homes, businesses and farms, first on wireless, now on fibre through the National Broadband Programme.
We're a national operator grounded in local values. When our customers call, they speak to someone who understands them. That difference shows in the loyalty of customers who've been with us since day one.
We're now entering the most exciting phase of our growth and we're looking for the right person to grow with us.
The Role
You are the voice of Aptus. You'll handle inbound enquiries, work outbound through our CRM, support the wider sales team and ensure every customer interaction reflects the quality and warmth Aptus is known for. No two days are the same, and no part of the customer journey is someone else's problem.
You'll be responsible for:
- Handling inbound enquiries across phone, email and web chat, qualifying, advising and converting
- Working the CRM, re-engaging warm leads, lapsed prospects and unconverted enquiries
- Processing orders, contracts and upgrades accurately from day one
- Identifying upsell opportunities across residential and business customers including dual-WAN, failover and VoIP
- Supporting field sales with follow-up proposals and post-visit admin
- Keeping CRM records clean, current and complete every day
What We're Looking For
Experience in sales or customer service is essential; telecoms background is not. Retail, financial services, insurance or utilities all transfer well. What matters is that you're comfortable having a sales conversation and motivated by results.
Beyond that, we're looking for someone who is:
- Warm and genuine: customers can tell the difference
- Commercially motivated: takes ownership of targets
- Resilient: handles rejection and moves on to the next call
- Organised: manages their own workload without needing to be chased
- Team-minded: contributes to collective success, not just personal numbers
- Proud of Aptus: can speak about the company with genuine conviction
A full clean Irish driving licence is required.
What We Offer
- €35,000 base salary depending on experience + target-based bonus scheme
- Genuine variety, inbound, outbound, CRM and team collaboration
- A company at the most exciting point in its 20-year history
- A small, close team where your contribution is noticed and your development is supported
- Free onsite parking
- Fully fitted modern canteen with free coffee and treats
- Opportunity to contribute to something special in a dynamic industry
- Employee Assistance Programme
- Bike to work scheme
- Company get togethers
- Modern office with new facilities
- Conveniently located with easy access M9 motorway
- Opportunity to walk the scenic barrow track during breaks
- Local eateries and shops easily accessible
To Apply
We read every application carefully. To show us you do too, please include the phrase 'Aptus Connects' in the subject line or opening line of your application. Applications without it will not be progressed.
Job Type: Full-time
Pay: From €35,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- On-site parking
Licence/Certification:
- B Driving Licence (required)
Work authorisation:
Work Location: In person
