Student Services & Welfare Officer – Babel Academy of English
Full-time, permanent | €32,000–€35,000 | On-site | Dublin 1
Are you naturally outgoing, organised and the kind of person who notices what needs to be done, and gets on with it?
Babel Academy of English is looking for a Student Services, Liaison & Welfare Officer to become a central part of our school community.
This isn't a role where you'll spend the whole day behind a desk. You'll be one of the first people our students meet when they arrive at Babel and an important point of contact throughout their time with us.
We're looking for someone who will actively get to know our students, start conversations, make people feel welcome and help create a friendly, positive atmosphere in the school.
Who we're looking for
The right person will be:
- Proactive and self-motivated – you notice what is happening around you and take action, rather than waiting to be asked.
- Friendly, confident and outgoing – you genuinely enjoy meeting students from all over the world, starting conversations and helping people feel welcome and included.
- A confident communicator – you'll regularly deliver student orientations and speak to groups, so you should be comfortable with public speaking.
- Exceptionally attentive to detail – you'll be responsible for important student information, registrations, records and welfare matters, so accuracy and follow-through are essential.
- Approachable and empathetic – students need to feel comfortable coming to you with questions, concerns or problems.
- Organised and dependable – you'll balance student-facing responsibilities with administration, welfare matters and social activities.
- Committed and looking for a long-term role – we're looking for someone who wants to settle into the position and become a lasting part of the Babel team.
What you'll be doing
You'll be at the heart of student services at Babel and a main point of contact for our international students, playing an important role in their experience from their first day through to departure.
Your responsibilities will include:
- Welcoming students, visitors and agents and helping create a friendly, positive atmosphere in the school
- Delivering student orientations and inductions, presenting key school, practical and welfare information to groups of new students
- Actively engaging with students throughout the school day – starting conversations, checking in with students and encouraging participation in school life
- Acting as the first point of contact for student questions and enquiries in person, by phone and by email
- Acting as our designated Student Welfare Officer, providing first-line support and escalating sensitive matters when appropriate
- Supporting students with practical matters including accommodation, visa, banking and PPS information
- Managing student registrations, records and administration accurately
- Managing the main school email inbox and directing enquiries appropriately
- Organising our adult student social programme and attending monthly student events
- Gathering student feedback and preparing monthly welfare and feedback reports
- Supervising reception interns and helping ensure reception runs smoothly
- Working closely with our Operations and Academic teams
- Supporting the Operations Manager with the day-to-day running of our Eden Quay building, identifying and reporting building issues and helping keep the school safe, welcoming and well maintained
- Participating in the school's emergency phone rota
Essential requirements
- Excellent spoken and written English
- Strong interpersonal and customer service skills, with confidence communicating with people from different cultures and backgrounds
- Strong administrative and organisational skills
- Confidence speaking to groups and delivering student orientations
- Excellent attention to detail and accuracy
- Ability to handle sensitive student matters with discretion and professionalism
- Good judgement and an understanding of when a welfare concern should be escalated
- Ability to work independently, use initiative and take ownership
- Previous experience in a customer-facing, administrative, student services or similar role
- Good IT skills, including Microsoft Office, and confidence learning new systems
- Right to work in Ireland
Previous experience in education, student services or an international environment is an advantage, but isn't essential.
The practical details
Location: Babel Academy of English, Eden Quay, Dublin 1
Hours: Monday–Friday, 08:15–17:15 (1-hour break)
Contract: Full-time, permanent
Salary: €32,000–€35,000 per year, depending on experience
Additional requirement: Participation in the school's 24/7 emergency phone rota
Relevant training will be provided as appropriate for the role, including areas such as first aid, fire warden training, safeguarding and customer service.
How to apply
Please submit your CV and complete the application question explaining why you are interested in the position and why you believe you would be a good fit for the role. Both are required for your application to be considered.
Applications close Friday, 4 September 2026. Interviews will take place between 7–14 September. We are looking for the successful candidate to start as soon as possible following the interview and offer process.
Pay: €32,000.00-€35,000.00 per year
Benefits:
Application question(s):
- Please tell us why you are interested in joining Babel Academy of English and why you think you would be a good fit for this Student Services & Welfare Officer role. Please include examples of relevant experience or skills.
- Do you have previous experience in a customer-facing, administrative, student services or similar role?
Work authorisation:
Work Location: In person
