Quigley’s Cafe is seeking an experienced, driven, and hands-on Store Manager to manage the overall performance and success of our Douglas Store. This is a leadership role for someone who thrives on accountability, is passionate about exceptional customer service, and is focused on driving sales while maintaining the highest operational and brand standards.
About the Role:
As Store Manager, you will be the heartbeat of the store, leading your team by example, setting expectations, and ensuring the smooth day-to-day running of all areas including Coffee, Bakery, Deli, and Food-to-Go. You will take ownership of key performance indicators (KPIs), staff performance, and the delivery of a standout customer experience.
Salary Negotiable
Overview of Company
Our journey began in 1890, and today, Quigley’s is a proud sixth-generation family business, led by siblings Peter and Niamh O’Connor. With 11 locations across Ireland and a fantastic team of over 160 dedicated staff
Every day, our skilled bakers create fresh artisanal breads and handcrafted confectionery in our production kitchens in Nenagh, Co. Tipperary while our team in our cafes serve these items with a smile! Our dedicated drivers then deliver these freshly made delights to our stores.
At Quigley’s, we are passionate about providing a unique coffee experience alongside a diverse selection of savory dishes, cakes, buns, and breads. Whether customers choose to relax in our cafés, enjoy our treats at home, or pick up a beautifully crafted cake for a special occasion, we are committed to quality and excellent customer service.
We also cater to corporate clients, offering customized treats such as logo cupcakes, cookies, and macarons for events. Plus, with our online shop, customers can personalise their cakes and conveniently collect them in-store.
For over a century, we have been dedicated to bringing people together through the joy of great food and exceptional service.
Key Responsibilities:
- Take full responsibility for the overall performance of the store.
- Drive and monitor KPIs including sales, customer service, purchases, waste, and labor targets.
- Lead and inspire a high-performing team with clear expectations and accountability.
- Ensure excellent customer service is delivered consistently throughout the store.
- Maintain high operational standards across all departments (Coffee, Bakery, Deli, Food-to-Go).
- Recruit, train, develop, and manage team members to uphold store standards,
- Strong focus on upselling & implementation of this training
- Conduct regular performance reviews, provide coaching, and manage team development.
- Ensure the store is always fully stocked, well-merchandised, and visually appealing.
- Oversee daily operations, stock management, supplier relations, and order processing.
- Manage scheduling and rotas to ensure optimal coverage and productivity.
- Monitor and manage store budgets, purchasing, costs.
- Ensure full compliance with company policies, Health & Safety, and HACCP regulations.
- Uphold grooming, hygiene, and cleanliness standards across the store.
- Take initiative in resolving operational or customer issues quickly and effectively.
- Foster a positive team culture, encouraging collaboration, ownership, and growth.
What We’re Looking For:
- Proven experience in a similar management role within retail or hospitality.
- Strong leadership skills with the ability to motivate and develop a team.
- A commercial mindset with a strong focus on results and customer experience.
- Excellent organizational and communication skills.
- A proactive, solutions-focused approach with a hands-on work ethic.
Why Work with Us?
We offer a positive working environment, meals on duty, we offer training and support to promote the growth of every individual and all the normal perks of working with an energetic, passionate team!
We are always looking for exceptional talent to join our team!
We are keen to hear from people who share our passion for good food, great coffee and providing a great customer experience. If you’re interested in joining the growing team at Quigley’s we would love to hear from you.
Job Type: Full-time
Pay: €35,000.00-€42,000.00 per year
Benefits:
- Company pension
- Employee discount
- Food allowance
- On-site parking
Work Location: In person
