Vacancy Number:
28810
Category:
Customer
Job Type:
Full-time
Position Description
This role represents a significant opportunity for an experienced people leader to guide one of Electric Ireland’s core Residential Billing and Database teams during a pivotal period of Organisational and industry change.
In support of ESB’s strategic objectives of decarbonizing electricity, building resilient infrastructure and empowering clients, this role plays a central part in ensuring the integrity of billing processes, market data and customer communications. Reporting to the Residential Billing & Database Manager, the successful candidate will lead a high-performing, customer-focused operational team responsible for critical business processes underpinning key operational and customer KPIs.
The role requires strong leadership capability, a commitment to operational excellence and the ability to build team capability while ensuring compliance with industry regulations, governance requirements and customer service standards. The successful candidate will also contribute to future operational practices, digital transformation initiatives and cross-functional collaboration across the business and wider industry.
Key Responsibilities
Lead and develop the Residential Billing & Database team, fostering a high-performance, customer-focused culture.
Manage team performance, attendance, coaching, development, and workforce planning to meet business requirements.
Maintain training frameworks, procedural documentation, and effective knowledge management practices.
Deliver operational KPIs, ensuring quality, accuracy, timeliness, and continuous improvement of team outputs.
Ensure strong governance, risk, control, audit, and compliance processes, including adherence to regulatory and market obligations.
Produce regulatory submissions and resolve complex customer, billing, and operational issues.
Build effective relationships with internal and external stakeholders while supporting projects, testing activities, and organisational transformation initiatives.
Experience and Qualifications
Essential
Minimum 5 years' experience in a similar role.
Proven people management and leadership experience, and s trong stakeholder engagement and relationship management skills.
Experience delivering operational and process improvements.
Strong judgement, decision-making and problem-solving capability.
Commercial awareness and customer focus.
Experience managing operational performance and governance requirements.
Relevant third-level qualification or equivalent professional experience.
Desirable
Experience working within utility market processes.
Location
This position will be based in Swift Square, Santry.
Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.
Reporting To
Billing & Database Manager. Customer Care
Why Work with Us?
Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€59,000 - €70,500 per annum (depending on experience)
Closing Date
3rd August 2026
Interview
Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:
Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive
More information available on Our People Promise
Notes
Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
[email protected].
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
