Student Accommodation Manager

Job details

Academic Period

Oversee day to day running of the villages and provide support to admin staff
Oversee office management – IT Systems, Stationary, Filing, etc.
Deal with issues escalated from front desk e.g. Security Report Management, 3rd Party Complaint Management, Monies Outstanding/Debtors
Roster and carry out periodic property inspections
Configuring of rates on software, updating website and opening booking lines
Invoice authorisation for Finance Team
Oversee RTB registration
Manage security roster
Oversee Student Inventory management
On-site point of contact for landlords
Manage end-of-year process, scheduling contractors, overseeing inspections, liaising with Finance Team, ensuring smooth transition from Academic Year to Summer
Be proactive in critical evaluation / initiating change
Assisting General Manager with OMC meetings and tasks
Assisting Operational Manager with HR matters such as Leave requests and staff reviews

Summer Period

Manage rates availability, assist with promotions, handling group/large enquiries and bookings, driving sales.
Work towards targets and provide weekly income report to manager
Ensure all accounts are being paid on time and tracked on IT system accordingly
Assist with hiring additional summer staff, training and managing staff roster
Ensure all staff adhere to Customer Service good practices
Liaising with summer contractors

The ideal candidate will have:

A property / hospitality background.
Proven track record in customer service.
Good communication, written and interpersonal skills – required to interact with a variety of personnel at all levels.
Computer literate with excellent analytical skills.
The ability to multi-task, prioritise and think on your feet is essential as this role is very diverse.
Experience in financial admin and reporting is an advantage
Good decision maker
A proactive and organised individual