Vacancy Number:
28513
Category:
IT - Digital Delivery
Job Type:
Full-time
Position Description
The eMobility Systems Operations Specialist, reporting to the IT & Digital Operations Lead, is responsible for ensuring the effective operation of the integrated landscape of IT & Digital services that are essential to the ESB ecars business and its customers on a 24/7 basis. The technology landscape includes a charge point management and revenue management system (SaaS), integrations with third-party systems (e.g., payment gateways, roaming platforms, CRM and business partners), and customer touchpoints such as digital tools, mobile applications and RFID cards. The role requires broad, hands-on experience across digital/web/mobile applications, databases, IoT and computer networking, combined with strong service management, troubleshooting and organisational skills and a customer-centric mindset.
ESB ecars installs, operates and manages publicly available EV charge point infrastructure across the Republic of Ireland, Northern Ireland and Great Britain. As the business scales rapidly through the roll-out of fast and high-power charging, this role supports that growth by keeping critical customer-facing systems and integrations operating effectively and enabling continuous improvement of the digital services that underpin the charging experience.
In support of ESB ecars’ growth ambitions and the delivery of a best-in-class customer experience, you will help ensure the availability, reliability and effective operation of the end-to-end eMobility IT & Digital services (including charge point management, revenue management, payments, roaming and customer-facing digital channels) and support the safe introduction of new features and integrations.
Working closely with the IT & Digital Operations Lead, the Operations team, service providers and business partners, you will provide 3rd level support, coordinate service management activities, and contribute to improved operational resilience, cyber security controls and data management across the ESB ecars technology ecosystem.
Key Responsibilities
Business applications functional support and operation, manage and support ecars business applications including charge point management, revenue management, payment gateways, interfaces and customer-facing digital applications.
Maintain network and systems availability by working with Operations, service providers and roaming partners to ensure high availability and utilisation of the charging networks across ROI, NI and GB.
Provide 3rd level customer operations troubleshooting in collaboration with the Operations team and partners (e.g., billing, charge point communications, payments and international roaming).
Coordinate service management activities day-to-day: monitor provider performance and manage incident/issue tracking, change scheduling, and outage planning/management.
Facilitate connection and on-boarding of new charge point models, e-mobility roaming platforms and e-Mobility Service Providers with field staff, service providers and partners.
Draw up and execute test plans to verify and validate enhancements/new feature sets and manage their transition into production with minimal business disruption.
Implement operational and technical controls (e.g., patches, security configurations) to address cyber security risks and support NIS Directive compliance, working closely with vendors for assurance.
Experience and Qualifications
Essential
Third level Degree in Computer Science, Information Systems or Engineering, or equivalent work experience.
5+ years’ relevant experience.
Broad experience implementing and supporting digital systems using cloud platforms (e.g., Azure and Google Cloud), web services and APIs, and functional areas such as customer billing, payment processing and CRM.
Strong service management experience (incident, problem and vendor management) with good understanding of communications/networking and familiarity with information security and cyber security standards and regulations (including NISD).
Desirable
Relevant certifications/experience such as ITIL 4 Foundation/Managing Professional, CISSP (or related), mobile technologies, and knowledge of e-mobility/energy systems and standards (e.g., OCPP and OCPI).
Location
Swift Square, Santry, Dublin.
Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.
Reporting To
IT & Digital Operations Lead, ESB ecars, Customer Solutions
Why Work with Us?
Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€59,900 - €70,500 per annum (depending on experience)
Closing Date
18th June 2026
Interview
Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:
Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive
More information available on Our People Promise
Notes
Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
[email protected].
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
