Here at The Victoria Hotel we are looking for a motivated Receptionist to join our dedicated Front Office team. As Receptionist you will be one of the first people hotel guests meet, providing friendly and efficient service to all guests, you will be the face of the hotel.
Responsibilities
- Welcoming guests to the hotel
- Answering phones, emails and guest enquiries
- Dealing with customers and hotel guests, including handling complaints when they come to the desk and making agreed compensation as and when it is authorized by the Hotel Manager & Front Office Manager
- Ensure all email queries are followed up and take ownership of chasing any tasks that have been delegated
- Checking guests in and out
- Maintain standards throughout a busy arrival and departure period and ensure a positive guest experience at all times.
- Driving sales and maintaining a high level of standards and efficiency at the Front Desk
- Troubleshooting emergencies and taking responsibility for the Hotel Fire Panel if activated on their shift
- Liaising with other departments as well as our sister hotels and the Central Office team members
- Follow up on any emails to the desk and ensure they are passed on to the relevant departments
- Look after, Receive or else redirect any deliveries to the front desk
- Ensure all cash monies are lodged daily and lodgement receipts are kept securely to be passed onto the Hotel Accountant
- Practice strong financial management including correct billing and invoice management
- Flexibility with working hours working 5 over 7 days and priority must be shown to weaker points of the operation and Sales Opportunities
- Fluent English is essential throughout the front desk team
- Implement the hotel Managements strategies for Guest Review and Email gathering
- Attendance at Front Office meetings as and when necessary
- Ensure defective or faulty equipment is reported and follow up on any maintenance issues to ensure they are rectified in a timely manner
- Any other reasonable duties as and when it is deemed necessary by the Hotel Manager and/or Group Directors
Experience and skills
- Minimum 1 years experience in a hotel reception
- Strong inter-personal skills.
- Ability to multi-task and think on your feet.
- Ability to listen and communicate well.
- Well organised with good attention to detail.
- Ability to work as part of a team.
- Good computer skills.
- Excellent telephone manner.
- Fluent in English
The Company
The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.
Byrne Hotel Group is an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: From €12.70 per hour
Benefits:
- Company events
- Food allowance
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Galway: reliably commute or plan to relocate before starting work (required)
Work Location: In person
