Contract Administrator Role Overview
The Contract Administrator plays a pivotal role in managing the full lifecycle of company and customer-owned truck and ancillary contracts. This includes contract creation, in-life amendments, and termination.
You will be responsible for ensuring accuracy, operational efficiency, and delivering excellent customer service while supporting revenue generation. This is a dynamic role offering exposure across multiple departments and opportunities to contribute to continuous business improvement.
Key Responsibilities Contract Administration
- Create, manage, and administer contracts across their full lifecycle for truck and ancillary sales
- Process contract amendments, extensions, relocations, and pay-as-you-go agreements
- Handle finance contract prolongations
- Coordinate contract terminations
- Monitor and manage contract backlog, ensuring accuracy and timely processing
Financial Administration
- Implement CPI adjustments and maintenance contract pricing updates
- Manage contract query logs and billing blocks to support timely cash flow
- Process purchase orders
- Support and manage excess hours billing
Customer & Internal Communication
- Communicate effectively with customers and internal teams to provide updates and resolve queries
- Manage invoice queries within defined timelines
- Build strong relationships with internal stakeholders and external customers
Compliance & Safety
- Set up and manage maintenance (service/warranty) and LOLER inspection plans
- Ensure full compliance with Health & Safety and environmental procedures
Logistics Coordination
- Schedule and coordinate truck collections and deliveries across Ireland
Process Improvement
- Resolve operational queries and identify opportunities to improve processes
- Contribute to enhancing contract administration and overall business efficiency
Note: This role may require additional ad-hoc duties to support the Service Back Office team as needed. Flexibility is essential.
Skills, Experience & Qualifications
- Strong customer focus with a commitment to delivering excellent service
- High attention to detail and accuracy
- Strong time management and ability to meet deadlines
- Excellent verbal and written communication skills
- Strong organisational and planning ability
- Ability to work both independently and as part of a team
- Proactive mindset with strong problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Desirable not Required
- Experience with SAP or a similar ERP system
Key Interfaces
- Service Managers & Regional Service Managers
- Service Director & Senior Director
- Service Controllers & Engineering teams
- Accounts Payable & Accounts Receivable
- Logistics Manager & Asset Team
- Sales Team
- Third-party suppliers and customers
Why Join Us?
- Work in a fast-paced, collaborative environment
- Opportunity to contribute to process improvements and operational success
- Exposure to cross-functional teams and business operations
Pay: €27,000.00-€40,000.00 per year
Benefits:
- Company pension
- On-site parking
Work authorisation:
Work Location: In person
