At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do. We’ve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach.
This is a very exciting time to join JMK Group. In a phase of exponential growth, the hotel has operational hotels, numerous new builds and three further properties under construction.
Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for. We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry. This commitment has enabled us to retain talent and foster a strong work ethic throughout the group.
Hampton by Hilton is a newly built 253 bedroom hotel and has an exciting opportunity for an enthusiastic, reliable, and proactive Duty Manager to join our team. This is a hands-on role that requires excellent leadership, strong organisational skills, and a passion for delivering outstanding customer service.
As Duty Manager, you will be responsible for overseeing the day-to-day operation of the business, supporting the management team, leading staff by example, and ensuring our customers receive an exceptional experience every time.
Key Responsibilities
- Oversee the daily operation of the business during assigned shifts.
- Lead, motivate, and support team members to achieve high standards.
- Ensure excellent customer service is delivered consistently.
- Handle customer queries, complaints, and feedback professionally.
- Manage staffing levels, breaks, and shift organisation.
- Ensure all health, safety, hygiene, and company policies are followed.
- Complete opening and closing procedures.
- Monitor cleanliness, presentation, and operational standards.
- Support with training and development of team members.
- Assist with stock control, ordering, and inventory where required.
- Work closely with senior management to drive business performance.
- Take responsibility for resolving operational issues quickly and effectively.
What We're Looking For
The ideal candidate will be:
- A natural leader who enjoys motivating and developing others.
- Positive, approachable, and professional.
- Calm under pressure with excellent problem-solving abilities.
- Highly organised with strong attention to detail.
- Flexible and willing to work a mix of shifts & flixible days
- Customer-focused with excellent communication skills.
- Able to make confident decisions and take ownership of situations.
- Reliable, dependable, and able to work independently.
- Energetic with a hands-on approach to leadership.
Skills & Experience
Essential:
- Excellent communication and interpersonal skills.
- Strong organisational and time-management skills.
- Ability to multitask in a fast-paced environment.
- Experience leading and motivating a team.
- Strong customer service background.
- Good understanding of health and safety procedures.
- Competent using standard computer systems and email.
What We Offer
- Competitive salary.
- Opportunities for career progression.
- Ongoing training and development.
- Supportive and friendly working environment.
- Great staff discounts and employee benefits in other Hilton properties.
- Employee recognition and reward programmes.
Why Join Us?
We're looking for someone who enjoys leading from the front, takes pride in delivering exceptional service, and thrives in a busy environment. If you're someone who can inspire a team, solve problems confidently, and help create a positive experience for both customers and colleagues, we'd love to hear from you.
Work Location: In person
