Reporting to the Quality Assurance Manager, the Quality Assurance Auditor will support the organisation's compliance with the National Standards for Children's Residential Centres, 2018, and all relevant legislation, regulations, and internal policies.
The postholder will be responsible for
1. Carrying out quality assurance audits across residential services, monitoring compliance, supporting continuous improvement initiatives, and ensuring that corrective actions arising from audits are implemented effectively.
2.Contributing to maintaining robust governance and quality assurance systems across the organisation.
The Quality Assurance Auditor will deputise for the Quality Assurance Manager as required and will assume appropriate responsibilities during periods of planned or unplanned absence.
About The Role
Full Job Description
Quality Assurance and Compliance
- Conduct scheduled and unannounced audits of residential centres, records, and practices.
- Review documentation, including case files, care plans, risk assessments, incidents, and training records, to ensure compliance.
- Monitor compliance with National Standards, legislation, regulations, and company policies.
- Identify good practice and improvement areas, providing recommendations to management.
- Prepare audit reports and monitor completion of corrective actions.
- Escalate compliance, safeguarding, or quality concerns promptly to the Quality Assurance Manager.
Quality Improvement
- Support the development and implementation of the Quality Management System.
- Assist with audit tools, compliance monitoring processes, and quality assurance systems.
- Analyse audit findings and performance data to support service improvements.
- Promote a culture of continuous learning, quality improvement, and accountability.
- Share learning and best practice across services.
Governance and Monitoring
- Monitor performance against inspection requirements and quality standards.
- Support inspection preparation and ongoing compliance readiness.
- Collect, analyse, and report on quality assurance data and outcomes.
- Assist in preparing reports for senior management and governance meetings.
Training and Support
- Provide guidance to staff on quality assurance and compliance requirements.
- Support the delivery of quality-related training and awareness initiatives.
- Assist managers in implementing audit recommendations and improvement plans.
- Promote consistent record keeping and compliance practices across services.
Service User Feedback and Evaluation
- Gather and analyse feedback from children, families, staff, and stakeholders.
- Contribute to service improvement recommendations based on feedback and audit findings.
- Support evaluations of the organisation's Model of Care and quality initiatives.
Acting Up Responsibilities
- Deputise for the Quality Assurance Manager during periods of absence.
- Represent the Quality Assurance function at meetings and forums as required.
- Ensure continuity of audit, monitoring, and compliance activities.
- Escalate significant risks to the Head of Quality, Risk and Practice where appropriate.
- Support inspection and regulatory responses in the absence of the Quality Assurance Manager.
Professional Responsibilities
- Maintain up-to-date knowledge of relevant legislation, standards, and best practice.
- Participate in supervision, appraisal, and professional development activities.
- Maintain confidentiality and comply with data protection requirements.
- Undertake additional duties appropriate to the role as required.
Person Specification
Essential Qualifications
- Relevant third-level qualification in Social Care, Social Work, Health & Social Care, or a related discipline.
- Full driving licence and access to transport.
Essential Experience
- Minimum 3 years' experience in children's residential care, social care, social work, or a related regulated service.
- Experience of auditing, compliance monitoring, quality assurance, or inspection preparation.
- Knowledge of the National Standards for Children's Residential Centres and relevant legislation.
- Experience producing reports and monitoring corrective action plans.
Essential Skills
- Excellent analytical and report-writing skills.
- Strong attention to detail.
- Ability to work independently and manage competing priorities.
- Effective communication and relationship-building skills.
- Strong organisational and time-management abilities.
- Competent in Microsoft Office applications and data management systems.
Desirable
- Qualification or training in auditing, quality management, or governance.
- Experience supporting regulatory inspections.
- Experience analysing quality and performance data.
- Experience facilitating training or workshops.
Team Member Benefits
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Employee Assistance Programme (EAP): 24/7 support for team members and their families/partners.
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Annual Leave: 25 days annual leave, plus bank holiday entitlements.
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Competitive salary
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Psychotherapy and counselling support
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Education, training and professional development support
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Exclusive employee discounts
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Cycle to Work Scheme
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Death in Service benefit
- Employee Referral Scheme
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Staff wellbeing and social initiatives
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Career development and progression opportunities
Why Join Harmony Care?
Be part of a dedicated team making a meaningful difference in children’s lives.
Work in a supportive and values-driven organisation.
Opportunities for professional growth and career progression.
Flexible working arrangements and a commitment to work-life balance.
If you are a compassionate person with a commitment to excellence in child-centred care, we invite you to join us at Harmony Care. Together, we can inspire hope and build brighter futures for children in our care.
Required Criteria
Skills Needed
About The Company
Our mission is to empower each individual we support to live with dignity, independence, and purpose — providing the care, encouragement, and opportunities they need to reach their full potential and take their place in the heart of their community.
Company Culture
At Harmony Residential Care, our culture is built on collaboration, respect, and professionalism. Our team of fully qualified staff work closely with each individual, their families, the HSE, and other clinical professionals to ensure the best outcomes for those we support. We believe in a holistic, person-centred approach where everyone plays a role in progression and development. By working together, we create an environment where individuals can thrive — and where our staff feel proud, supported, and connected to a shared purpose.
Company Benefits
At Harmony Care, you’ll join a supportive and professional team where your contribution truly matters. We value compassion, teamwork, and growth — creating an environment where staff feel supported, respected, and rewarded.
Why settle for minimum overnight rates?
Harmony Care pays Social Care Workers their full hourly rate for overnight shifts.
We offer a strong package to help you thrive inside and outside of work, including:
Full pay for overnight shifts for SCW's
Paid Breaks
Annual social events allowance per location
Staff referral bonus
Seasonal celebrations & Christmas vouchers
Treatment Benefit Scheme & Death in Service cover
24/7 Employee Assistance Programme (for you and your family)
Education Assistance Fund & career development support
Psychotherapy and counselling sessions
Health & lifestyle perks: Cycle-to-Work Scheme, exclusive Pharmacy discount & Bright Exchange offers
At Harmony Care, you’ll find more than a job, you’ll find a community that invests in your wellbeing, your career, and your future.
Vacation, Paid time off, Paid sick days, Employee development programs, Tuition reimbursement, Employee discounts, Casual dress, Free parking, Cycle to work, Referral bonus, Company retreats, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events
Salary
Starting from €52,000.00 per year
