At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.
We're currently seeking a Night Supervisor to join the team at The Dean Docklands. You may be asked to support other hotels within the Group as business needs require. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!
Key Areas
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Night Audit & Financial Reconciliation
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Guest Services & Support
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Reporting & Financial Analysis
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Cash & Payment Management
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Security & Safety
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Administrative & Shift Duties
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Handover & Communication
Job Purpose
The Night Supervisor oversees hotel operations during the night shift, ensuring smooth running of the front office, accurate financial reconciliation, and high standards of guest service. This role combines financial accountability with guest-facing responsibilities, including preparing night audit reports, managing transactions, and ensuring the safety and security of the property overnight.
Role Responsibilities
Night Audit & Financial Reconciliation
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Perform daily night audit procedures, verifying room charges, posted payments, and credit transactions.
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Review and reconcile hotel revenue, occupancy, and guest transactions, resolving discrepancies before morning check-in.
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Prepare the final night audit report, ensuring all revenue sources (rooms, F&B, spa, etc.) are accurately recorded.
Guest Services & Support
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Manage late-night check-ins and check-outs, delivering professional and friendly service.
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Handle guest requests and issues promptly, ensuring guest satisfaction.
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Provide information, directions, and amenities as needed during the night shift.
Reporting & Financial Analysis
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Generate accurate end-of-day financial reports summarising revenue, occupancy, and payments.
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Reconcile daily cash, credit card, and ledger balances.
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Report discrepancies to management and assist with preparing monthly/quarterly financial summaries.
Cash & Payment Management
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Safeguard cash handling procedures, balancing drawers and verifying deposits.
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Process credit card transactions and refunds with proper documentation.
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Monitor guest credit limits and ensure billing accuracy.
Security & Safety
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Monitor the property through CCTV and security checks, ensuring guest and staff safety.
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Respond to emergencies, alarms, and incidents in line with hotel procedures.
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Secure all public areas and entrances during night hours.
Administrative & Shift Duties
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Prepare departmental reports for housekeeping, maintenance, and operations teams.
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Complete administrative tasks such as filing, updating guest records, and logging guest issues.
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Maintain accurate records of night shift operations and guest interactions.
Handover & Communication
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Provide a full handover to the morning shift, including reports, guest issues, and financial details.
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Communicate any security concerns or operational issues clearly to management.
Preferred Experience
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2-3 years' experience in hotel front office or night supervisor role.
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Strong numerical, analytical, and problem-solving skills.
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Experience with PMS systems (Opera or similar) and MS Excel.
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Excellent communication and guest service skills.
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Ability to work independently, remain calm under pressure, and handle emergencies.
Benefits:
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Global discounted staff room rates across the group
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50% off Food and 25% Beverage across the group
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Accrued Annual Leave with Service
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Friends and Family discount
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Gym Membership Discounts*
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Continual training and development
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Career progression within the Group
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Meals on shift
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Bike to work scheme
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Taxsaver for travel
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Refer a friend scheme
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Wellness at work events and access to wellness platform
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Employment Assistance Programme
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Group discounts for cinema tickets, shopping deals etc
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Team appreciation days
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Service recognition
Applicable to certain positions
Dean Group owns and operates a number of hotels across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group
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