About Us
Start solar is a growing solar energy company committed to helping customers get the most from their renewable energy systems. Our focus is on excellent customer experience, reliable technology, and making solar simple and accessible.
Role Overview
We are seeking an experienced Technical Support Administrator to help design residential and commercial systems as well as assist customers with queries related to their solar systems. This role involves troubleshooting system performance, supporting monitoring apps, and providing clear, confident guidance to customers via phone, email, and digital platforms.
You will be the go-to expert helping customers understand, monitor, and optimise their solar systems.
Key Responsibilities
- Provide technical support to customers regarding their solar PV systems, inverters, batteries, and monitoring equipment
- Assist customers with setup, use, and troubleshooting of solar monitoring apps and portals
- Diagnose and resolve common technical issues remotely, escalating complex cases when required
- Guide customers through fault finding in a clear, professional, and customer-friendly manner
- Log support cases accurately and maintain detailed records in the CRM system
- Work closely with installation, engineering, and service teams wit design and resolution of ongoing issues
- Educate customers on system performance, usage data, and best practices
- Deliver excellent customer service while managing multiple support requests efficiently
- Design residential and commercial solar systems to ensure maximum benefit to the customer.
Skills & Experience
Essential:
- Strong customer service and communication skills
- Excellent technical aptitude and problem-solving ability
- Confidence explaining technical concepts to non-technical customers
- Comfortable using mobile apps, software platforms, and CRM systems
- Ability to manage multiple tasks and prioritise effectively
- Experience with solar PV systems, inverters, batteries or energy monitoring software
Desirable:
- Previous experience in technical support, helpdesk, or customer service
- Knowledge of renewable energy or electrical systems
- Experience supporting mobile or web-based applications
Personal Attributes
- Patient, approachable, and customer-focused
- Logical and methodical troubleshooting approach
- Willingness to learn and develop technical knowledge
- Reliable, organised, and detail-oriented
Pay: From €32,000.00 per year
Application question(s):
- Do you have experience in solar PV design and or technical support?
Work Location: In person
