Job Description
Job Title: Technical Support Engineer
Location: Unit 32, Cavan Rd Kells A82 E972 County Meath
Contract Type: Permanent
Hours: Full-time, Monday to Friday
Start Date: TBC
Salary: €40k – €47k
Company Overview
MDI Medical (part of the HSL Group) is an established and successful company supplying high tech medical devices to public and private hospitals throughout Ireland & UK. The company is headquartered in Kells, County Meath
with offices both in Belfast and UK and operates national sales and technical services teams from these
locations.
MDI Medical is seeking a proactive and customer-focused Technical Support Engineer to join its
growing Healthcare Technology team. This role offers the opportunity to work on a broad range of
healthcare technology solutions, supporting the installation, maintenance, troubleshooting, and
ongoing service of medical devices, digital health hardware, and software across customer sites in
Ireland (based out of Kells – Meath).
Role Overview
The Technical Support Engineer when fully trained, will have the ability and experience to handle the
day-to-day technical support calls, installation and work tasks related to the management and support
of MDI Medical’s Healthcare Technology portfolio. This position is a field-based support role with
primary focus on onsite support to our customers and support to team members. We are looking for
a motivated self-starter with an ability to organise, prioritise and multi-task in a quick and dynamic
industry. The candidate will be required to have confident communication skills and the capacity to
explain technical issues to non-technical or clinical customers.
Job Responsibilities
- Provide technical support for the company’s and third-party multi-vendor healthcare
technology solutions, including medical devices, digital health hardware, and software.
- Diagnose, troubleshoot, and resolve customer issues through workshop repair, remote
support, and onsite support.
- Deliver support to a range of stakeholders, including IT teams, clinical engineers, and clinical
staff.
- Carry out planned maintenance, preventive maintenance, and calibration activities at
customer sites. Install, configure, and optimise hardware, software, network products, and related systems at
customer locations.
- Respond promptly to customer queries and service issues, with a strong focus on customer
satisfaction and service quality.
- Provide technical support – demo build/installation to the MDI Sales team.
- Manage spare parts & tools.
- Assist with maintaining’/updating the Health Tech IT equipment to latest updates and to a
high standard.
- Document all support calls and jobs in a timely manner via dedicated service software
platform.
- Work closely with team members to advise when hardware is ready for installations.
- Adhere fully to the quality standards required by our ISO certification.
Qualifications/Core Competencies
- Engineering qualification desirable and/or industry related certification.
- Good working knowledge of IT systems and hardware
- Experience with Microsoft Applications.
- Strong Technical problem solving and fault-finding skills.
- Ability to work independently or within a team/project environment.
- High professional work and quality standards.
- Ability to plan and organize work effectively.
- Excellent communications, listening and interpersonal skills.
- Strong customer relation skills.
- The post will require a level of flexibility to ensure the delivery of an effective and efficient
service to MDI Medical’s customer base.
This is an excellent opportunity to join an expanding and exciting team.
Role is field based.
Salary & benefits will be dependent upon experience and qualifications.
