About Us:
Link Financial are credit management experts. Founded in Galway 1976, we are the largest and best-established credit management business in Ireland, with deep experience in the market and offering services which cover every aspect of the credit journey. Our long-standing track record, leading-edge systems and a highly experienced team make us the partner of choice for many of Ireland’s leading banks and credit providers.
Link Financial are part of the Link Financial Group who are widely recognised for their deep understanding of credit and track record of generating strong, risk adjusted returns for their clients through investments in performing, rescheduled and non-performing credit and asset finance. The Link Financial Group’s servicing arm is responsible for managing over €60 billion. The overall Group has 14 offices spanning 9 European countries and employs 1000 people.
Job Description
We are looking to recruit an experienced Senior Case Manager. This role is a permanent position based in Galway. You will be reporting to a Senior Portfolio Manager within the management team.
The successful candidate will review case strategies and ensure credit recommendations are in line with regulatory codes to support borrowers in difficulty. The candidate will oversee the management of a portfolio of customers across Personal, SME, Corporate and Property Sectors, working both on their own initiative and collaboratively as part of a wider team to provide appropriate support in the management of the portfolio.
The role will afford the opportunity to individuals to gain restructuring experience as well as enhancing their people, credit, regulatory and relationship management skills.
Responsibilities
- Managing inbound correspondence
- Attending project calls and operational meetings for purpose of reviews and other ad hoc matters
- Meeting and negotiating with borrowers in relation to debt settlement arrangements
- Providing support to the wider team as required.
- Connection level case management
- Meeting and engaging with customers with effective management to progress objectives
- Credit analysis, decision making, credit submissions and decision implementation
- Proactive management of customers in line with agreed exit strategy at loan level, including litigation
- Action CRM system appropriately to ensure accounts are at the correct status
- Work closely with other members of the RM team
- Submit weekly progress reports and ensure data is accurate
Key Requirements:
- Qualified Financial Advisor
- A bachelor’s degree (or equivalent)
- 5 years minimum experience in debt management, restructuring or workout
- Strong negotiation skills
- Relationship management experience essential
- Specific experience in managing primary dwelling homes an advantage
- Confidence to assume responsibility and initiative
- Excellent time management, prioritisation and organisational skills
- Excellent written and verbal communication skills
- Advanced Microsoft Excel skills (vlookups, pivot tables, dashboards, data manipulation)
- Advanced Microsoft Powerpoint skills (presentation of financial results to clients / board of directors)
- Excellent, in-depth and up-to-date knowledge of the CCMA, CPC, MCC and how to apply these through interactions with our customers
- Full driving license, with access to a vehicle for work purposes
What we offer you?
- Flexible working options - Hybrid Working
- 22 days annual leave - increasing to 25 days plus additional company leave days
- Company matched pension
- Life assurance
- EAP Service
- Family Leave Policies
- Training opportunities (in-house training, certification/exam support)
- Professional membership fees
- Cycle to work scheme
- Bonus scheme
- Social events
Job Types: Permanent, Full-time
Additional pay:
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Galway, County Galway
Reference ID: 2023-15
