Homecare Medical is an Irish family-owned business who put our customers at the heart of everything that we do.
Our purpose is to empower people to liver fuller lives by providing superior products and excellent customer service to support the care of others, whatever the setting.
Main Objective:
Our customers are at the heart of everything we do, and this role is to provide a caring customer experience with a strong focus on specialised products in a retail environment. We are looking for someone who can deliver excellent standards of customer service with previous retail associate/assistant experience.
Main Duties:
- Responsible for maintaining a well organised efficiently run retail outlet
- Liaise with the Retail Manager reasons for any issues as they arise
- Ensure high standards of customer service and selling behaviors at all times to both existing and new Homecare customers
- To welcome all walk-in guests, answer questions and generally manage the customer’s in store experience in the most positive way
- Enthusiastically educate all customers about the benefits of our product range and Hire options
- Providing an experience that future customer would highly recommend to friends and family
- To answer the phone, respond to emails and letters etc to assist customers or potential customers regarding their enquiries or orders
- To promote special offers and promotions
- Adhering to company policies
- Monitor daily the till read differences, process lodgments and report variances
- Order stationary when necessary
- Other activities as required in order to ensure successful operation of the store
- Assist in the daily ‘good house-keeping’ duties within all areas of store
- To perform additional ad hoc tasks as required by the Company. The duties listed are not exhaustive
Experience:
Minimum 2 years’ experience in a similar role
Experience of computer applications such as Microsoft Office, Email, Internet and EPOS are essential
Skills:
Demonstrate and deliver excellent standards of customer service
Good organisational skills and attention to detail
Flexibility
Ability to perform in a fast-paced retail environment with a positive, team orientated and customer focused approach
Core Competencies:
Customer Focus- Demonstrate a high standard of customer service, striving to exceed the customer’s needs, both internal and external. Takes Responsibility for problems and queries and ensures the customer is satisfied. Is polite and courteous and builds rapport with customers
Communicating Effectively- Demonstrates the ability to communicate clearly at all levels, verbally and in writing. Is clear concise and easy to understand. Seeks others views and encourages contributions. Ensures information reaches the relevant people and that messages are understood
Team working- Develops positive working relationships with colleagues. Offers advice and assistance when required. Sharing knowledge and experience. Contributes to team effectiveness
Results Orientation Including Planning and Organisation-Demonstrates the ability to achieve results, changing direction as and when necessary. Is able to plan and organise workstation and daily tasks to assist performance and achieve objectives. Manages the delivery of service daily. Identifies what needs to be achieved and develops plans to deliver optimum results within constraints. Monitors progress adjusting plans when required. Keeps organised and accurate records
Contributing to the future of the organisation-Is motivated to play a role in the organisations business. Is enthusiastic about the direction of the company and supports changes to achieve company aims. Seeks to develop own role and career and seeks to learn and develop new skills and knowledge. Goes beyond the defined role
Benefits:
- On-site parking
- Bonus scheme
- Life insurance
- Company Pension Scheme
- EAP
- Employee discounts
Benefits:
- Employee assistance program
- Employee discount
- On-site parking
Application question(s):
- Do you have experience of using Experience of computer applications such as Microsoft Office, Email, Internet and EPOS
Experience:
- Retail: 2 years (required)
Language:
Work Location: In person
