Quinn Downes Service & Maintenance (QDSM), part of the Quinn Downes Group, is one of Ireland's leading providers of Hard Services Maintenance & Facility Support. As we continue to expand, we are recruiting for a Key Account Manager (Electrical qualified) to join our dynamic team.
The purpose of the role is to have one point of contact for a select amount of customers while also being responsible for the planning, management and control of all site activities including sub-contractors and small project work related to that customer. The Key Account Manager is responsible for all M&E technical/operational elements associated to your customer sites.
Main Duties and Responsibilities
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Communicating directly with the service desk and customer whenever any work is being performed in their building. This includes all reactive and planned work.
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Daily check on subcontractors that are performing work in their buildings. If it is a project of more than 5 days, then regular site visits must also take place.
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Reviewing maintenance visits for your buildings with the help of the service desk.
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Managing all required subcontractors with the service desk.
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Ensuring all RAMS are drafted and issued correctly to the client in a timely fashion prior to any works commencing.
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Reviewing and compiling QDSM reports, quotes & subcontractors reports.
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Reviewing and approving all quotes and recommendations following PPM, Callouts and Site Surveys.
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Attending regular internal meetings such as customer review meetings, customer account/operations meetings and a key accounts monthly meeting.
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Work closely with the service desk for assigning the most suitable engineer/sub-contractor to problematic events and following up with them until the job is completed.
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Investigate and make site visits to any repetitive/problematic callouts with the responsible engineers/sub-contractors to try and close out as efficiently as possible.
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Weekly review of all open jobs on your customers' sites and following up on all uncompleted jobs with the relevant engineer/sub-contractor.
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Highlight any H&S issues on site and be proactive in coming up with solutions.
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Be responsible for the delivery of service according to the service contract requirements, time limits and ensure that all visits are completed as agreed with the schedule.
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Make sure that all service reports are issued and all service items closed out within the agreed time limits of the PPM contract.
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Repeat callout issues are the responsibility of the Key Account Manager to resolve once passed over from the service desk.
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Regular reporting on new actions/procedures per site, first PPM visits, H&S, sub-contractor/client issues, PPM reports, quotes, repeat callouts and quality audits.
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Training of new and existing Engineers on all procedures, CMMS and PPM equipment
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Responsible for customer satisfaction through quality of service and effective communication.
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To help plan and supervise all service operations both planned and unplanned.
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Responsible for selling service repairs & processing of sales leads.
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Responsible for resolving customer service quality complaints.
Desired Criteria
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Electrical trade qualified, with strong technical knowledge of building services maintenance.
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Electrical Testing and Verification certification.
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Experience with security and life safety systems.
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Strong customer-facing experience with the ability to build trusted relationships.
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Excellent organisational skills with the ability to manage multiple sites, priorities, callouts, subcontractors and planned maintenance schedules.
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Strong communication and problem-solving skills.
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Good understanding of health and safety requirements, RAMS and site compliance obligations.
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Competent using service management systems, Microsoft Office and reporting tools.
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Full, clean driving licence.
Why Join QDG?
At Quinn Downes Group, we believe in empowering our people and providing the right support to help you reach your potential.
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Competitive salary and performance-based bonus
Fully expensed company vehicle
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Leadership role with real career progression and influence
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Work with a wide range of clients across different sectors
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Discounted gym membership & wellness support through our Employee Assistance Programme
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Regular team outings and a friendly, inclusive culture
