Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. On our Baggot Street, Dublin 2 clinic, we deliver cutting-edge dentistry in a welcoming environment.
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Flagship network covering Ireland, the UK & UAE.
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30+ treatment rooms at a major Dublin site (indicative of the network's capacity and scale).
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On-site lab & digital radiography/CBCT enabling timely diagnostics and treatment.
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Extended opening hours (Mon-Sun) to maximise patient access in city-centre and regional sites.
As a Front of House Team Member at Baggot Street, Dublin 2, you will be the welcoming first point of contact for patients and play a key role in delivering five-star service, supporting appointment flow, patient check-in/out, phone and inbox management, and helping ensure that clinical teams can deliver outstanding care.
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Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
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Manage a multiline phone system and highvolume inbox/queries; prioritise between in-person and remote patient needs.
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Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
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Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
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Generate billing statements, process payments, reconcile daily cash takings, and handle deposits / clerical handoff as required.
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Operate clinic software (training provided; network uses EXACT practice management system) and adhere to data-protection protocols.
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Support changeover periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
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Uphold Truly's hospitality standards and contribute actively to a friendly, cooperative team culture.
Education
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Secondary education required; vocational/admin qualification is an advantage.
Experience
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Minimum 1-2 years in front-of-house or reception roles; dental or hospital reception experience strongly preferred.
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Proven success in high-volume, customer-facing environments.
Knowledge & Skills
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Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.
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Proficient or willing to learn clinic practice management systems (Dentally experience is a plus).
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Strong multitasking, organisation, and attention to detail in a busy setting.
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Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
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Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.
Core Competencies
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Patient-centric service & empathy
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Stress tolerance & prioritisation in a high-volume environment
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Teamwork & cross-functional coordination
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Accountability & reliability (punctuality, accuracy of cash/records)
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Learning agility (adapting to systems & processes)
- Attractive part-time terms and salary for the right candidate; overtime paid as applicable.
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Career progression opportunities: admin support, training, and guidance in a fast-growing dental network.
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A fun, modern working environment with up-to-date dental software and processes.
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Training on Dentally system for the successful candidate, supporting your growth in the role.
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Flexibility and variety: part-time hours, weekend shifts, opportunity to support across clinic flow and service.
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Full-time role based at Baggot Street, Dublin 2 - full flexibility required, including weekends.
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Shift pattern will involve rotation across early/late appointments to meet clinic hours; exact schedule to be agreed.
