Job Description:
Stryve is seeking a First Line Support Engineer to join our Service Desk team, based at our Galway office at 9 Innova Rooms, 8 Liosbain Retail Centre, Tuam Road. This is a permanent, full-time 39 hour a week role providing frontline technical support to our client base.
Key Responsibilities:
- Provide phone, email, and remote support to diagnose and resolve technical issues for clients
- Perform initial triage and route support calls to the correct resolution group
- Log and maintain accurate ticket records, ensuring correct categorisation and detail
- Communicate regularly with clients on ticket status and resolution progress
- Ensure inbound calls and voicemails are answered and returned within agreed timeframes
- Maintain and update helpdesk documentation for each client account
- Escalate tickets appropriately in line with priority and Service Desk Manager/Coordinator guidance
- Carry out additional duties as assigned by the Service Desk Manager/Coordinator and Management
Requirements:
- Strong communication skills, both written and verbal
- Ability to diagnose and triage technical issues across a range of client environments
- Comfortable working in a fast-paced, client-facing support environment
- Willingness to participate in an on-call rota outside normal business hours
Pay: €36,606.00 per year
Ability to commute/relocate:
- Galway, County Galway: reliably commute or plan to relocate before starting work (required)
Education:
Language:
- English fluently (required)
Work Location: In person
