Job Title: Hotel Supervisor
Location: Niche Living, Rathmines, Dublin 6.
Job Type: Full-Time Permanent
About Us: We are a dynamic hotel property that blends the best of hotel hospitality with long-term residential living. Our mission is to provide a high-quality, community-driven environment for both short- and long-term residents. We pride ourselves on maintaining exceptional standards in service, cleanliness, and guest satisfaction.
Job Summary: We are seeking a hands-on Hotel Supervisor to oversee the day-to-day operations of reception, guest check-ins and check-outs, enquiries, and complaints.
You will ensure the highest levels of service and cleanliness while managing both short-term guests and long-term guests by checking arrival and departure rooms and preparing rooms with the housekeeping team for arrivals. This role requires a proactive individual with strong customer service skills, attention to detail, and the ability to handle various responsibilities efficiently.
Key Responsibilities:
- Supervise front desk operations, ensuring smooth check-in and check-out experiences.
- Handle guest and resident enquiries, complaints, and special requests in a professional manner.
- Ensure high standards of cleanliness and housekeeping across the property.
- Monitor and maintain overall property presentation and upkeep.
- Work closely with housekeeping and maintenance teams to address issues promptly.
- Implement and maintain quality control measures to uphold property standards.
- Assist with property inspections to ensure compliance with cleanliness and maintenance requirements.
- Support and train reception staff to provide exceptional customer service.
- Act as the main point of contact for both short- and long-term residents and guests.
- Address and resolve resident and guest disputes or concerns efficiently.
- Maintain accurate records and reports regarding guest interactions and property issues.
- Ensure all health and safety procedures are followed in accordance with company policies.
Requirements:
- Previous experience in hospitality, property management, or a supervisory role in a similar setting. Would suit a housekeeping team leader, supervisor or someone with previous duty management experience.
- Strong leadership and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to handle complaints and resolve conflicts effectively.
- High attention to detail and commitment to maintaining high standards.
- Flexibility to work various shifts, including weekends and holidays as needed.
- Ability to multitask and work in a fast-paced environment.
- Experience with property management or hotel booking systems is an advantage.
Benefits:
- Competitive salary based on experience.
- Opportunity to work in a vibrant and evolving hospitality environment.
- Career growth and development opportunities.
- Employee discounts and perks within the property.
If you are a proactive, customer-focused professional with a passion for hospitality and high standards, we would love to hear from you!
How to Apply: Please submit your CV and a brief cover letter outlining your experience and why you are a great fit for this role.
Pay: €30,750.00 per year
Work Location: In person
