Job content:
1. Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally.
2. Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
3. Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes.
4. Analyze seller pain points and feedback to propose platform or workflow optimizations.
5. Conduct training sessions to educate sellers on best practices for account health and growth.
6. Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
Requirements:
1. 3+ years of operational experience, including but not limited to experience in brand management or platform operations.
2. Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions.
3. Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes.
4. Ability to work under pressure and manage logistics during high-demand periods.
Pay: €31,089.40-€72,876.97 per year
Benefits:
- Bike to work scheme
- Company pension
- Free or subsidised travel
- Private dental insurance
- Private medical insurance
- Work from home
Ability to commute/relocate:
- DUBLIN 2, County Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please tell us your current immigration status.
Language:
Work authorisation:
Work Location: Hybrid remote in DUBLIN 2, County Dublin (D02)
