Hayfield Manor is an award-winning five-star hotel in Cork City, recognised as a preferred hotel by the Forbes Travel Guide. This year marks a special milestone as we celebrate our 30th anniversary.
At Hayfield Manor, we are committed to turning caring into our craft, creating an environment where luxury feels like home for every guest. Our commitment to FINER hospitality is guided by our core values: a strong sense of Family, a culture of Inspiration and growth, a commitment to Nurture our people and community, a focus on Excellence in every detail, and genuine Respect for all.
We are proud to be part of the Scally Hotel Collection, a group of independent luxury hotels owned and managed by the Scally family for three generations. Rooted in heritage and defined by modern luxury, the collection is united by a shared commitment to exceptional service made possible by the passion and care of our people.
The role
We are currently seeking a professional and reliable Night Porter to join our team.
The successful candidate will play a key role in ensuring the smooth operation of the hotel during overnight hours while delivering exceptional guest care and maintaining the highest standards of safety, security, and hospitality.
Key Responsibilities:
- Set up of meeting rooms
- Cleaning duties to ensure public areas are kept clean and tidy through the night
- To serve Food and Beverages in accordance with hotel standards on request by hotel residents.
- To consciously monitor the security of the hotel at all times.
- To report all incidences during the night.
- Completion of Night Audit duties
- Check in of late arrivals
- Check out of early departures
- To be familiar with hotel layout, the hotel area and locality.
- To carry out the Hotels customer relations’ policy, and to communicate Hotel services to guests.
- Complete manual handling duties within the hotel such as furniture removal / deliveries of boxes etc.
- Replenish stores and service rooms as required
- Prepare general areas to expected standards.
- Highlight any items or areas that need maintenance
- To understand responsibilities in relation to Fire Procedures, Health and Safety, Infection Control and Emergency Aid.
Role Requirements:
- Great local knowledge of Cork / Ireland
- Be Computer literate
- At least 1 year experience in a similar role at 4* or 5* level
- Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
- Full clean drivers licence an advantage.
- High Attention to Detail
- Willingness to work in various functions across departments
- Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
- Fluent English (written and verbal)
- Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
- Have the ability to maintain accuracy and speed whilst working under pressure
- Focused on providing a consistently high standard of service and hygiene
- Be standards driven, a team player, flexible
- Possess the ability to work under pressure
- Have excellent organisational skills
Benefits:
- Preferential guest room rates across the Scally Hotel Collection
- Discounted dining for you and your family
- Reduced gym membership
- On-site parking
- Career progression opportunities within a luxury hotel group
- Ongoing training and development
- Staff recognition programmes and social events
- Employee Assistance Programme
- Complimentary meals while on duty
Job Types: Part-time, Permanent
Benefits:
- Employee assistance program
- Employee discount
- On-site parking
Language:
Licence/Certification:
- permission to live and work in Ireland (required)
Work Location: In person
