Desktop Support Engineer – Limerick
Location: Limerick, Ireland
Contract: Permanent
Hours: Monday to Friday, 8:00am–4:30pm
ESP Global Services is seeking an experienced Desktop Support Engineer to provide high-quality onsite IT support to end users, including White Glove Support for VIP users.
You’ll troubleshoot hardware, software and connectivity issues, support Microsoft Teams, DAA applications, meeting rooms, video conferencing and mobile devices, and ensure incidents are resolved within agreed SLAs.
Key Responsibilities
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Provide onsite/deskside IT and VIP support.
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Diagnose and resolve hardware, software and connectivity issues.
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Support Microsoft Teams, meeting rooms and video conferencing equipment.
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Support iPads, iPhones and Android devices.
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Manage incidents and requests through ServiceNow or similar ITSM tools.
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Communicate clearly with users and provide excellent customer service.
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Maintain confidentiality and accurate service records.
What You’ll Bring
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3+ years’ onsite/deskside IT support experience.
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Experience supporting Microsoft Teams and video conferencing.
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Experience supporting Windows, Microsoft Office and mobile devices.
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Experience with ServiceNow or a similar Service Management tool.
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Relevant IT qualification or technical certification.
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Excellent communication, troubleshooting and customer-service skills.
Airport Security Requirements
Due to the airport environment, successful candidates must be able to obtain and maintain the required airport security/airside pass.
Applicants must provide a fully verifiable five-year employment, education and address history. Background and security checks will apply.
Physical Requirements
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Able to lift or push equipment weighing approximately 20–40 kg when required.
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Able to stand or kneel for extended periods.
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Comfortable using basic mechanical tools.
Why Join ESP?
We offer a strong learning and development culture with access to professional training and career development opportunities.
This is a great opportunity to develop your IT career while gaining hands-on experience with specialist technologies used in an airport environment.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an Equal Opportunity Employer.
