About FlexManager
FlexManager is a cutting-edge software solution designed to streamline compliance, assets, workforce, and safety management for modern organisations. Trusted by global brands, we help businesses gain real-time insights, reduce risk, and improve operational efficiency through our powerful and intuitive platform.
Job Summary
We are seeking an experienced Customer Services Administrator to provide operational support, account coordination, and customer-facing assistance for our growing SaaS customer base. This role bridges customer success, technical coordination, and internal operations—combining soft support, schedule management, and process oversight to ensure smooth customer interactions and timely delivery.
You will be the reliable point of contact for customer-facing teams, manage operational schedules and workflows, coordinate escalations, and support the delivery of service commitments. This role is ideal for someone organised, detail-oriented, and comfortable working independently in a small, collaborative team.
Key Responsibilities
1. Customer Support & Coordination
- Respond to customer queries regarding account usage, technical issues, billing, and guidance
- Maintain professional communication and ensure timely responses to customer requests
- Triage issues and escalate to relevant technical or product teams where required
- Track escalations and monitor resolution progress
2. Operational Scheduling & Process Management
- Coordinate customer onboarding schedules, implementation timelines, and system rollouts
- Ensure delivery timelines are met and internal processes run smoothly
- Maintain accurate CRM records and operational data
- Identify inefficient workflows and propose improvements
3. Account & Administrative Support
- Manage administrative tasks related to customer accounts
- Conduct regular account health reviews and maintain relationship continuity
- Assist with onboarding documentation and implementation coordination
- Support account renewals and retention initiatives
4. Reporting & Data Management
- Produce regular account performance reports and status updates
- Track key metrics and KPIs (account health, ticket status, implementation progress)
- Maintain data accuracy in CRM and operational systems
Required Skills & Experience
- Minimum 2–3 years experience in customer support, account coordination, or operational administration
- Proven ability to manage customer relationships and handle inquiries professionally
- Strong proficiency with software platforms and task management systems (e.g., CRM, ticketing, project management tools)
- Excellent organisational and time-management skills
- Strong written and verbal communication skills
- High attention to detail and ability to maintain accurate records
- Ability to work independently and manage multiple priorities
- Comfortable with SaaS environments and technical coordination
Desirable Attributes
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Background in SaaS customer success or operations
- Strong problem-solving and process improvement mindset
Education
Required:
- Leaving Certificate or equivalent
Desirable:
- Bachelor's degree in Business Management, Administration, or related field
- PRINCE2 or similar project management certification
What Success Looks Like
- Swift, professional handling of customer requests and escalations
- Onboarding and implementation timelines met consistently
- Accurate, organised CRM and operational records
- Clear visibility of account status and operational health
- Identification of process improvements and workflow efficiencies
- Strong working relationships with internal teams and customers
Pay: €30,000.00-€34,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Galway, County Galway: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Full Irish drivers licence
Education:
- Leaving Certificate (required)
Experience:
- Customer Service: 2 years (required)
Language:
- English fluently (required)
Work authorisation:
Work Location: In person
