HaloCare CareHub Specialist - Night Operator
Company description
Based in Carlow town, we are a holistic technology and service provider in the assisted living ecosystem. Our Mission is simple; to empower people to live safe, healthy and more connected lives in their own homes.
Our solution involves the installation of cutting-edge technology in the home to support senior adults and those with medical challenges to live an independent life with dignity and privacy. The technology is supported by Care Specialists in our Care Hub, which operates 24/7/365.
Opportunity
We are seeking a Night Operator to join our growing Care team. If you are kind, caring, and empathetic, this is an opportunity to play an integral role in supporting clients remotely from our Carlow Care Hub, helping them live as independently as possible in their own homes.
Our Care Specialists treat every customer with dignity, sensitivity, and respect, taking the time to listen, engage, and build meaningful rapport.
This position is well suited to candidates with experience in home care, hospitality, or similar people-focused roles, who bring a naturally respectful and courteous approach and are comfortable working within a team and established processes and procedures.
If you are interested in joining a fast-paced, growing company that makes a meaningful difference in people’s lives, while offering a rewarding work environment, this is an exciting opportunity for you.
What HaloCare offer?
- Competitive rates of pay
- Comprehensive orientation and training
- Supportive and learning environment
- Career experience and progression
- Team and family events
- Employee Assistance Programme (EAP)
- Access to a discounted corporate gym membership
- Free on-site parking
- Death in Service scheme
Successful applicants will:
- Use a variety of bespoke systems to deliver effective remote care to our clients
- Respond to events as per agreed customer care pathways
- Act as a point of contact for the circle of care of our customers
- Be responsible for inbound and outbound phone calls while demonstrating an exceptional level of empathy, sensitivity and professionalism
To be considered for this role, of benefit:
- Leaving Certificate, caring experience, and/or currently studying in a social or healthcare field, Level 5 qualification in Care of the Elderly (desirable, but not mandatory)
- Excellent English verbal and written communication skills
- Combines empathy with strong judgment and a natural ability to take initiative
- Strong listening skills and sensitivity when providing emotional support
- Exceptional attention to detail and respect for confidentiality at all times
- IT literacy, particularly with MS Office
- Adaptable and able to multitask effectively
- A flexible team player
Due to the nature of our business, successful candidates are required to undergo satisfactory Garda Vetting and Reference Checks.
Job Type: Permanent
Benefits:
- Employee assistance program
- On-site parking
- Wellness program
Language:
Work authorisation:
Work Location: In person
