We are seeking a friendly, professional, and experienced Hotel Receptionist to join our team. You will handle check-ins and check-outs, reservations, guest inquiries, and administrative tasks with efficiency and professionalism.
Key Responsibilities
- Welcome guests warmly and provide outstanding customer service.
- Manage guest check-in and check-out procedures accurately and efficiently.
- Handle room reservations, cancellations, and modifications.
- Process payments and maintain accurate billing records.
- Answer telephone calls, emails, and online booking enquiries.
- Provide information about hotel facilities, local attractions, and services.
- Follow hotel policies, security procedures, and health & safety standards.
Requirements
- Experience as a hotel receptionist or front desk agent.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Proficiency in hotel property management systems (PMS) such as Hotsoft.
- Good computer skills, including Microsoft Office.
- Ability to work flexible shifts, including weekends and public holidays.
- Professional appearance and positive attitude.
- Strong organisational and multitasking skills.
Job Types: Permanent, Full-time
Benefits:
- Food allowance
- On-site parking
Language:
Work Location: In person
