MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
As an Enterprise Customer Success Specialist (CSS), you will be an integral member of the Enterprise account team, partnering directly with a portfolio of large, strategically important organisations. Your focus will be to ensure customers achieve meaningful outcomes from their Enterprise License by deepening their adoption of MathWorks products and services and maximising long‑term value.
In this role, you will drive user engagement across organisations and departments by helping end users onboard effectively, discover new capabilities and build sustainable usage through targeted communications, events, and personalised follow‑up. You will guide customers’ progress along their adoption journey and help strengthen long‑term relationships.
MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
