Druids Glen Hotel & Golf Resort is currently recruiting an experienced and enthusiastic Health Club Supervisor to join our dynamic and professional team.
Supervisor will work closely with the management team to support the smooth and efficient operation of the department. The successful candidate will take an active role in supervising team members, maintaining exceptional standards, delivering outstanding guest and member experiences, and ensuring that the Health Club operates safely, efficiently and in line with the high standards expected of a 5-star resort.
This is an exciting opportunity for a motivated fitness professional who enjoys working with people, leading a team and creating a welcoming environment for guests and members.
Please note that the role will involve evening and weekend work.
Key Responsibilities
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Support the Health Club management team with the daily operation and organisation of the department
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Supervise, guide and support Health Club team members throughout their shifts
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Ensure consistently high standards are maintained in accordance with departmental Standard Operating Procedures
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Provide a warm, professional and attentive service to all hotel guests, Health Club members and visitors
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Respond to guest, member and colleague requests promptly and professionally, ensuring issues are resolved efficiently
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Act as a point of contact for the team during assigned shifts and escalate any concerns to management where appropriate
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Ensure the Health Club, gym, changing facilities and other relevant areas are clean, presentable and maintained to the required standards
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Carry out regular checks of facilities and equipment and promptly report any maintenance, safety or operational issues
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Ensure all departmental checklists, opening and closing procedures and daily operational tasks are completed accurately and on time
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Assist in monitoring health, safety and hygiene standards throughout the department
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Ensure team members are fully informed of daily activities, events, bookings, promotions and any other relevant information
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Assist with the organisation and delivery of daily team training and encourage continuous learning and development
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Support the onboarding and training of new team members where required
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Lead by example by demonstrating excellent customer service, professionalism and a positive attitude
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Assist colleagues with their duties during busy periods to ensure the department continues to operate efficiently
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Attend scheduled departmental meetings and actively contribute ideas, feedback and solutions
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Communicate effectively with other hotel departments to ensure a seamless experience for guests and members
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Assist with the organisation and delivery of fitness and Health Club activities where required
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Monitor member and guest feedback and bring relevant matters to the attention of management
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Assist with maintaining accurate departmental records and completing relevant reports
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Promote a positive, welcoming and professional atmosphere within the Health Club
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Ensure all procedures relating to guest safety, facility use and emergency situations are followed correctly
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Carry out any other reasonable duties assigned by the Health Club management team
The Ideal Candidate
The successful candidate will be a confident and motivated fitness professional with a genuine passion for health, wellness and customer service.
They will ideally have:
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Previous experience working within a fitness, leisure, gym, spa or Health Club environment
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A strong fitness background is essential
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Previous supervisory or team-leading experience would be an advantage
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Excellent customer service skills with a genuine commitment to exceeding guest and member expectations
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Strong written and verbal communication skills
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Excellent organisational and time-management abilities
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The confidence and ability to motivate, support and develop other team members
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A positive and approachable personality with the ability to build strong relationships with guests, members and colleagues
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The ability to remain calm, professional and solutions-focused in a busy environment
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Strong attention to detail and a commitment to maintaining exceptionally high standards
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The ability to work independently, use initiative and make appropriate decisions when required
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A flexible approach to working hours, including evenings, weekends and busy periods
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The ability to work effectively as part of a wider team
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A strong understanding of health, safety, cleanliness and operational standards within a fitness or leisure environment
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A willingness to continuously develop their knowledge and skills within the health and fitness industry
What We Are Looking For
We are looking for someone who can combine leadership, fitness knowledge and outstanding customer service. The successful candidate will be proactive, dependable and comfortable taking responsibility while supporting both colleagues and management.
You will have the ability to create a positive team environment, encourage high performance and ensure that every guest and member receives a consistently excellent experience.
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If you are passionate about health and fitness, enjoy working with people and are ready to take the next step in your career within a luxury 5-star resort, we would love to hear from you.
In return, we also offer excellent employee benefits including:
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Career Development and Training
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Upselling & Other Departmental Rewards
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Discounted Spa treatments
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Educational Assistance - for Hospitality & other professional courses
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On-site Gym
- Bike to work scheme
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Meals during shifts
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Free on-site tea/coffee
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Free parking
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Healthy Snacks
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Staff Discounts on accommodation in our Sister Properties
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Opportunities for advancement & Career Development
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Employee Recognition
- Employee Referral Bonus
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Financial Planning Resources
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Complimentary Golf*
The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.
Important Information:
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All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.
