Sheehy Motors Carlow is currently seeking applications for the position of Receptionist / Showroom Host.
As the first point of contact for our customers, the successful candidate will play a key role in creating a welcoming and professional environment within our showroom. We are looking for an enthusiastic, customer-focused individual who thrives in a fast-paced environment and has a passion for delivering exceptional customer service.
This is a full-time position, working Monday to Friday, 8:30am – 5:30pm. Salary is commensurate with experience.
Main Duties and Responsibilities:
- Welcome and assist customers and visitors in a friendly, professional, and efficient manner.
- Manage the showroom reception area and ensure a positive customer experience at all times.
- Answer and direct incoming telephone calls to the appropriate department or team member.
- Respond to customer enquiries via email and monitor the showroom inbox.
- Assist customers with queries and direct them to the relevant department or representative.
- Maintain customer waiting and refreshment areas to a high standard.
- Assist with point-of-sale materials, including price lists, brochures, and showroom displays, ensuring they remain up to date and compliant with brand guidelines.
- Complete administrative duties including vehicle registrations, motor tax applications, change of ownership documentation, demonstrator logs, and other ad-hoc administration tasks.
- Provide administrative support to the Sales, Service, and Finance departments as required.
- Maintain accurate CRM records and generate reports using the Dealer Management System (Kerridge).
Person Specification
- Self-motivated professional with excellent customer service skills
- Ability to multitask and maintain composure under pressure
- Strong interpersonal skills, with a friendly and professional demeanour
- Polite and clear telephone manner
- Influential communicator with excellent verbal and written communication skills with fluent English
- A team player with an adaptable and flexible approach to work
- Excel at understanding, anticipating and meeting customers’ needs
The Ideal Candidate:
- A self-motivated professional with a strong commitment to customer service.
- Excellent organisational skills with the ability to multitask and remain calm under pressure.
- Friendly, approachable, and professional in all customer interactions.
- Polite and confident telephone manner.
- Strong verbal and written communication skills with fluent English.
- A team player with a flexible and adaptable approach to work.
- Committed to understanding and exceeding customer expectations.
Experience & Qualifications
- Minimum of 2 years' experience in a customer-facing role within a fast-paced environment.
- Previous experience in a similar role within the motor industry would be a distinct advantage.
- Strong administration and IT skills.
- Experience using Kerridge/Keyloop Dealer Management System would be advantageous.
Why Join Sheehy Motors?
At Sheehy Motor Group, we pride ourselves on delivering outstanding customer experiences and fostering a positive, supportive working environment. This is an excellent opportunity to join a well-established and growing dealership group where your contribution will be valued.
Job Types: Full-time, Permanent
Pay: From €32,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
Application question(s):
- Tell us why you think you would be a good fit for this position?
Experience:
- Reception: 2 years (required)
Work Location: In person
