The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.
We are have an exciting opportunity for an experienced Health Club Supervisor to join our existing team!
The Health Club Supervisor is responsible for supervising all aspects of operations of The Heritage Health Club. Ensuring delivery of excellent customer service, assisting the Health Club Manager in achieving company objectives and financial returns that meet budget. The successful candidate must be available to work shifts to include early, late, weekends & bank holidays and must be able to fulfill full-time hours year round.
KEY RESPONSIBILITIES:
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Fully responsible for managing in all aspects of the Health Club and associated areas while on duty
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Responsible for overseeing both the service and appearance of the Health Club areas
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Ensure that the Health Club operates along with all company and departmental standards
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To assist in the smooth flow of the guest's journey throughout the day
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Monitor fitness classes and Gym & Pool attendance and record on daily documentation
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Responsible for overseeing the cleanliness of the Fitness and Pool areas daily. These should be kept in a neat, tidy, and sanitary manner
- Assist Health Club Manager in creating, updating and implementing SOPs for all the departmental procedures and policies
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Responsible for managing guest complaints and effectively investigating, reporting and following up on guest incidents while on duty. Ensures corrective measures are implemented to prevent a reoccurrence
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Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
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Regular daily walkthroughs of the Health Club and areas to review all standards and procedures and operational status of the Health Club
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To oversee opening and closing procedures and daily Health Club operations
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Carry out daily briefing with colleagues
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Maintaining awareness of department security related to cash, stock and equipment and ensures all department procedures are followed
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To oversee and monitor the Health Club maintenance programme, ensuring all mechanical and electrical systems, and all Health Club equipment is working
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Signoff on all Training List to ensure that standards and procedures have been understood.
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Ensure that SOP's are created, implemented and continuously updated for all Health Club colleagues
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Conduct & record regular refresher training for all staff
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Carry out & record monthly health & safety refresher training
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Devise training programs for members as required, tailored to suit individual needs and take account of injury/health/fitness and weight loss or other goals
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Provide ad hoc advice to members and guests on exercise programs, fitness goals and correct use of equipment, and dealing with recommendation of correct exercises for different injuries
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To assist performing fitness evaluations as and when necessary and personal programs
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Make sure personal training sessions with members/guests are completed to the highest standard and sessions tailored to their fitness goals
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Make sure associated paperwork is completed
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Complete class cover during instructors 'holidays and arrange class cover when this is not possible
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Cover emergency class cover whenever possible and ensure reception contact members booked onto classes in the event of cancellations when class cover is not possible
Why Work for The Heritage, Part of FBD Hotels:
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Discounted rates in other FBD properties
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Health Club membership
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Learning and development opportunities
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Employee Assistance Programme
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Meals provided on duty
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Discounts on Home, Travel, Car Insurance with FBD Insurance
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Bike to Work Scheme
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Employee recognition initiatives
If you believe that this is the next role for you, please send your CV for consideration. We look forward to hearing from you!
