Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
A vacancy has now arisen for an Administrator within the Retail Operations Department of Volkswagen Financial Services Ireland, on a one year fixed term contract. The successful candidate will provide exceptional service and administrative support to the dealer network as part of a high performing team.
Key Responsibilities:
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Providing high quality customer service through Call Centre handling for our Dealers within the VW Group network and VWFS Finance customers.
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Identifying customer needs, handling queries and providing resolutions in line with policy and procedures in a timely manner.
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Maintaining our customer portfolio across a variety of administrative duties.
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Ensure mailboxes are kept to within KPI’s
Key Role Requirements
- Degree in Business or Finance related discipline preferable.
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Approved Product Adviser (Consumer Credit) / QFA qualification desirable.
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Excellent organisational and administrative skills.
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Outstanding attention to detail essential.
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Strong customer service ethos. Demonstrate a willingness to go above and beyond to exceed our customer & dealer expectations and service levels.
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Ability to work across multiple customer service channels to meet our customer needs.
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Confident, competent and forward thinking.
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Enthusiastic, wanting to learn and progress.
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Strong numerical competence.
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Working knowledge of MS Office with particular emphasis on Excel.
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Fluent English (written and spoken).
Terms & Conditions
This is a full-time fixed term position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply
Please apply by emailing a CV and a short cover letter to [email protected].
Closing date for receipt of applications is COB on XXX
